About this role
Start: 02.11.26
DUTIES AND RESPONSIBILITIES:
- Provide high-quality customer support to users via phone, email and live chat
- Assist customers with account-related, technical and platform-related inquiries
- Support users with password resets, payments and general account management queries
- Troubleshoot technical issues and provide clear, solution-oriented guidance
- Maintain a professional and customer-focused approach across all interactions
- Accurately document customer interactions and relevant case information
- Escalate complex or unresolved issues to the appropriate internal teams
- Meet defined quality, productivity, customer satisfaction and attendance targets.
REQUIREMENTS:
- Native or fluent Danish speaker
- Fluent English
- Completed secondary education
- Previous customer service experience is an advantage
- Good computer and technology skills
- Strong communication and customer interaction skills
- Good problem-solving abilities
- Ability to multitask and work effectively under pressure
- Friendly, reliable and customer-oriented approach
- Clean criminal record
- Willingness to relocate to and work on-site in Larnaca, Cyprus.
BENEFITS:
- Unlimited performance-based bonus linked to KPIs
- Relocation package for candidates moving to Cyprus
- International working environment
- Training provided
- Opportunity to gain experience within a global gaming customer support environment and many more!!