About this role
For an L2 Service Desk Analyst who will perform .NET log analysis, troubleshooting, and SQL database investigation, I would look for a mix of application support, database, and incident management skills.
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.
- Required Skills:
- 2–5 years Application Support/L2 Support
- .NET application support
- Strong SQL querying
- Log analysis
- IIS and Windows Server knowledge
- ServiceNow/Jira familiarity
- APIs and integrations knowledge
- Preferred Skills:
- Splunk/Kibana/App Insights
- ITIL certification
- Azure application support
- PowerShell basics