Claims Handler - Construction

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As a Construction Claims handler you will act as the key liaison between the client and the insurer, you will ensure that claims are coordinated in line with the encouraged standards, regulatory requirements and that an excellent service level is maintained.

What you’ll be doing

Experienced applicants will be able to demonstrate the following areas of knowledge/expertise (Less experienced applicants will be able to demonstrate these areas following a period of training):

- Good understanding general principles of insurance.
- Understanding of company objectives and how own role contributes to these.
- Good knowledge relating to claims-handling process.
- Understanding of broking and underwriting process.
- Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness
- Awareness of the regulatory environment and requirements.
- Specific systems’ knowledge relevant to claims processing.

Who we’re looking for

- Team player.
- Good level of numeracy and literacy.
- Good level of communication and interpersonal skills including, written, verbal and face to face
- Highly organised, with good planning skills.
- Able to work to flexibly to achieve tight deadlines/targets
- Able to build balanced relationships
- Able to be proactive and work on own initiative
- Resilient and calm under pressure.
- Commercial acumen.
- Good decision-making skills/analytical.
- Able to react to change positively and efficiently.
- Educated to A level standard – Grade A-C (or equivalent)
- Progression towards gaining professional qualifications is desired but not essential

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond

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Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent