About this role
Passionate about coding and technology? Join our Customer Service Tech Team in Malta as a Systems Developer , where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience.
Responsibilities
As a key member of our team, your primary responsibilities will include:
- Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations.
- Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment.
- Implementing new features and improving existing functionalities to optimize user experience and operational efficiency.
- Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems.
- Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices.
- Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group.
Requirements
We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following:
Version Control & DevOps
- Git (branching, merging, pull requests)
- GitHub Actions
- Docker
Programming & Scripting
- Strong grasp of Object-Oriented Programming (OOP)
- PHP
- JavaScript (ES2015+), jQuery
- React (and other JS libraries/frameworks)
- HTML5/CSS3
- .NET, .NET Core, ASP.NET Core
Databases
- MySQL and PostgreSQL (strong working knowledge)
- MSSQL and Redis/NoSQL
Operating Systems
- Basic Ubuntu/Linux shell commands
- Windows scripting and command-line usage
General
- Excellent written and spoken English
- Academic background in Computer Science or Information Technology
- Strong and efficient coding ability
Extras / Considered an Asset
While not mandatory, experience with any of the following will give you an edge:
- Active GitHub/Bitbucket profile with contributions
- Experience with Next.js and Tailwind CSS
- Exposure to both Windows and Linux environments
- Familiarity with MVC frameworks (e.g., Laravel, ASP.NET MVC)
- Package managers and build tools: Composer, NPM, Bower, Grunt, etc.
- AWS Management Console
- Knowledge of SOLID design principles
- Exposure to additional modern technologies
Who Are You?
- An excellent communicator with a strong command of English
- A problem-solver who thrives under pressure and multitasking demands
- Flexible and adaptable, with a knack for prioritizing tasks effectively
- Passionate about delivering high-quality code and learning new technologies
Challenge Accepted?
Be part of a tech-forward team that’s helping shape the future of customer support. Bring your passion for software, systems, and service — and let’s build something great together.