Travel Ambassador - Waed Program | ممثل السفر - مسار واعد

About FlyAkeed

FlyAkeed is a Saudi-based online travel platform that simplifies flight and hotel bookings and provides integrated travel solutions, with a particular focus on business and corporate travel.

Founded in 2017 and headquartered in Riyadh, Saudi Arabia, FlyAkeed is supported by leading investors, including Sanabil Investments, a PIF subsidiary, Elm, Artal Capital, and Alrajhi Partners.

About the Opportunity

As part of the Wa’ed Program , FlyAkeed is offering an opportunity for Saudi talent at the beginning of their professional careers to join the company as a Travel Ambassador .

This is an Entry-Level Employment opportunity designed for candidates who have a strong interest in travel, customer service, and corporate travel and are looking to build a long-term career in the travel industry.

The successful candidate will receive on-the-job exposure and development opportunities in travel booking, corporate travel management, customer service, and VVIP traveler support.

Key Responsibilities

- Create and manage travel itineraries based on traveler preferences, company policies, and budget requirements.
- Assist with booking flights, hotels, car rentals, and other travel-related services.
- Learn and utilize Global Distribution Systems (GDS) and other travel booking platforms and industry tools.
- Provide professional, personalized, and high-quality customer service to corporate and VVIP travelers.
- Serve as a point of contact for assigned customers and assist with their travel-related requests.
- Communicate with travelers through phone, email, and other communication channels in a professional and timely manner.
- Monitor bookings and ensure all travel arrangements are accurate and aligned with company policies and approved travel guidelines.
- Assist travelers with changes, cancellations, delays, and other travel-related issues while minimizing disruption to their journey.
- Anticipate customer needs and recommend appropriate travel solutions to enhance the overall travel experience.
- Coordinate with airlines, hotels, car rental companies, and other travel service providers when required.
- Maintain accurate records of bookings, transactions, and customer communications.
- Handle customer information and travel details with a high level of confidentiality and professionalism.
- Develop knowledge of FlyAkeed’s services, values, and unique offerings and represent the company professionally.
- Stay informed about travel destinations, travel requirements, regulations, and industry trends.
- Collaborate with team members to achieve high levels of customer satisfaction and service quality.
- Continuously develop knowledge and skills in corporate travel, customer service, and travel management.

.

Requirements

- Bachelor’s degree in Hospitality, Tourism, Travel & Tourism, Business Administration, or a related field .
- Entry-Level position suitable for candidates at the beginning of their professional careers.
- Minimum of 1 year of relevant work experience in travel, tourism, hospitality, customer service, or a related field.
- Valid IELTS certificate meeting the required program score.
- Good command of English, both written and spoken.
- Strong interest in travel, tourism, and customer service.
- Excellent communication and interpersonal skills.
- Ability to interact professionally with customers, including VVIP and corporate travelers.
- Ability to remain calm and professional when handling urgent or unexpected situations.
- Strong organizational, time-management, and problem-solving skills.
- Strong attention to detail and accuracy.
- Willingness and ability to learn GDS systems, online booking tools, and other travel industry platforms.
- Good computer skills, including proficiency in Microsoft Office.
- Ability to work independently as well as collaboratively within a team.
- High level of professionalism, integrity, confidentiality, and customer focus.
- Knowledge of domestic and international travel destinations is an advantage.