Tech Ops Specialist

Role: Tech Ops Specialist

Reports into: IT Manager

Contract Type: Full Time, working 7.5 hours per day, 5 days per week

Location: Hybrid, working 3 days a week in our offices based in Old Street, London

About Us

Nothing is clearer to us than the belief that every woman should include strength training in her life to enhance both physical and mental well-being. It's about building strong bodies and even stronger minds, asserting their right to take up space in the gym, and allowing the spotlight to shine bright on their progress.

To us, strength training represents a determined, goal-oriented mindset and an unwavering work ethic. We don't wait for success; we create it through hard work and determination. When faced with challenges, we don't back down; instead, we break through barriers, recognising that true progress lies on the other side.

These are the pillars that form the foundation of Oner Active. We consistently challenge ourselves to create innovative and impactful products, so that you can perform better. With our range of products and innovative approach, we provide a wide variety of colours to ensure that all skin tones genuinely radiate in Oner.

Our Purpose and Mission

We are on a mission to unite and empower women to be the strongest version of themselves through strength training. We want to inspire women to take centre stage in the gym by promoting strength training, which underpins all movement and sport, as a healthy foundation in life.

Our Benefits

- 25 days annual leave + bank holidays, plus the freedom to work from anywhere for up to 4 weeks a year
- 5% employer pension match through our salary sacrifice scheme
- Generous Oner Active discount and regular office sample sales
- Free Evolve You subscription, on us
- Private Healthcare including optical and dental cover
- Monthly wellness allowance and team workout classes to keep you moving
- Annual discretionary bonus scheme
- Familyfriendly maternity & paternity policies that actually support you
- Start-up culture - the chance to learn and make a real impact, backed by hands-on management and career mentoring
- Great employee events like our Summer party, Christmas party and team away days
- Healthy office snacks, fresh fruit and a coffee and matcha bar (plus a chocolate cupboard for a sweet treat for the balance)
- Dog-friendly office

The Team:

The IT function at Oner Active keeps the teams operating day to day. We support every department by keeping the hardware, software, and access running smoothly; while also ensuring our security and infrastructure are effectively managed. We’re hands-on, responsive, and take pride in being one step ahead in solving problems and providing solutions.

About you:

You're a natural problem-solver who's just as comfortable troubleshooting a laptop issue as you are managing access across a growing SaaS estate. You're calm under pressure, patient with non-technical colleagues, and take genuine satisfaction in fixing things properly and putting process in place. You are always thinking of how you can make something make simpler or more scalable. You are happy to be hands-on across a broad range of tasks, comfortable owning things independently, and engaging with stakeholders at all levels from the wider teams to directors. As the is the second hire for Head Office IT team, the role is built to grow.

You’ll be responsible for:

- Being the go-to person for day-to-day IT support across Mac, Windows and mobile devices, resolving issues quickly and explaining fixes in plain language
- Owning the full employee tech lifecycle, joiners, movers and leavers, break/fix, hardware upgrades and refreshes, mobiles and peripherals, for a hybrid and remote workforce, working closely with the People team to ensure a smooth, well-timed experience for every employee
- Provisioning, configuring, deploying and repairing hardware, and keeping our MDM platform and asset register accurate and up to date
- Managing user accounts, groups and access permissions across our SaaS estate, administering changes in line with company security policy
- Supporting our hybrid Google Workspace and Microsoft 365 environment, including user administration, troubleshooting and configuration
- Setting up meeting rooms and AV equipment, ensuring they are working and ready to use, troubleshooting issues as they arise in the moment
- Documenting fixes, processes and playbooks so knowledge isn't reliant on any one person, and building out our internal knowledge base
- Delivering training and guidance to staff on IT systems, tools and best practice, helping raise overall tech confidence across the business
- Logging, prioritising and resolving support tickets in a timely manner, keeping users informed throughout
- Beyond day-to-day support, you'll get exposure to wider IT projects, hardware refreshes, system rollouts, process improvements, as your experience grows. This isn't a service-desk-only role.

You’ll need to have:

- 2-4 years' experience in an IT support role
- Hands-on experience supporting both Mac and Windows environments
- Experience with an MDM platform (e.g. iru, jamf) for device provisioning and management
- Experience administering Google Workspace and Microsoft 365, including user and access management
- Experience using ITSM tools
- Strong communication skills, with the ability to explain technical issues clearly to non-technical colleagues, engaging with stakeholders at all levels
- Comfortable working independently and taking ownership of tasks

Nice to have’s:

- ITIL Foundation certification or equivalent process knowledge
- Basic scripting or automation experience (e.g. shell scripting, PowerShell)
- Experience in a scaling business (e-commence/ retail), helping build IT processes as the company grows
- Highly organised, with a methodical approach to documentation and record-keeping
- Excited about the opportunity to grow your career in a fast-paced scale up environment

Equality, Diversity, and Inclusion

At Oner Active it’s about embracing diversity and empowering every individual to reach their full potential. We are committed to creating an environment where everyone feels valued, supported, and able to thrive.

We welcome applications from all backgrounds and are dedicated to ensuring that everyone has equal access to opportunities during the recruitment process. If you require any reasonable adjustments or additional support, we encourage you to reach out to our Recruitment team — we’re here to support you every step of the way.