Customer Success Manager (TV)

Shape our AI products with a real say on the roadmap, and grow the TV operators and broadcasters that already work with 3SS. You know their business and their viewers, co-own their product roadmap with them, and make sure every account gets the most out of the 3Ready platform and our AI-driven Hero products. You work directly with management and decide how to grow your accounts, so each one stays healthy, profitable and a reference we are proud of. You take over new customers from our business development team at signature and grow them from there.

Responsibilities

- Own a portfolio of TV operator and broadcaster accounts end to end, as the main point of contact for all commercial and contractual matters.
- Build trusted relationships at engineering, product, purchasing and management level.
- Write and run an account plan per customer, aligned with the customer roadmap.
- Meet your customers face to face, build and present your own slides, and demo our products and new solutions live.
- Co-own your customers' product roadmaps with them, know their milestones better than anyone, and map them to our product roadmap so each customer gets the most out of 3Ready.
- Grow each account through product value: position our AI-driven 3Ready Hero products, Control Center and Framework on engagement, retention and support cost, with demos and paid PoCs.
- Prepare quotations, change requests and contract extensions, and negotiate renewals with a clear view on margin and the authority to decide within our pricing frame.
- Bring customer needs into our product roadmap together with Product.
- Work closely with delivery, engineering and support teams so that what is sold is delivered.
- Own the CRM records, forecast and purchase orders for your accounts.
- Run quarterly business reviews with your customers.
- Use AI tools and agents for account research, account plans and proposals.
- Represent 3SS at customer meetings, steering committees and industry events such as IBC.

How you lead

- Act like the owner: you set the plan, make the call and answer for the result.
- Start from the viewer: you know your customers' apps and explain our value in viewer outcomes.
- Decide with evidence: data, clear hypotheses and paid PoCs, learning fast from what works.
- Shape the product: you turn customer insight into clear problem statements for our product teams.
- Raise the bar: honest feedback, strong preparation, and every customer conversation better than the last.

Requirements

- At least 8 years in customer success, key account management, account management or product management for B2B software, with commercial responsibility for large accounts or a product, ideally with telcos, Pay TV operators or broadcasters.
- A track record of growing B2B software accounts through upsell, renewals and new use cases.
- Understanding of TV platforms (Android TV, set-top boxes, OTT, smart TV) and enough product depth to talk with operator product and technology teams.
- Commercial skills: quotations, change requests, contract extensions, negotiation and margin.
- Confidence in front of operator teams and management: you build your own slides and demo products live.
- Discipline with CRM, forecasting and account planning. Your forecast is one others can plan on.
- The ability to work across product, engineering, delivery and finance.
- Experience developing and growing B2B as well as B2C products with commercial responsibility.
- Fluent English. German is a plus.
- Location: Stuttgart, Germany, or elsewhere in Europe, with regular presence in Stuttgart and travel to customers and industry events.

Strong plus

- Experience growing accounts for TV middleware, UI platforms, recommendation or search products.
- Experience with Android TV Operator Tier deployments.
- Experience with managed services, SaaS renewals or recurring licence models.

Benefits

- A competitive base salary plus a performance bonus tied to account revenue growth, recurring revenue and margin.
- Real ownership: your accounts are your business, with authority to decide on account priorities, offers, renewal terms and PoC scope within the pricing frame.
- A real say on the roadmap of our AI products, and the chance to co-own your customers' roadmaps with them.
- Direct access to management and close work with Product, Delivery and Finance.
- Long-term relationships with leading operators such as Vodafone and Proximus, and visibility at industry events such as IBC.
- Flexibility: based in Stuttgart or elsewhere in Europe, remote-friendly.