Vulnerable Customer Specialist

First Response Finance are an award winning employer and we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits :

- A starting salary of £28,934 moving to £37,531 after three years, along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line manager’s discretion
- And many more!

Key Requirements :

- A genuine ' Team Player ', working collaboratively with your colleagues and our customer base
- You will be proactive , someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference , and can see the bigger picture
- Someone who is resilient , who isn't afraid to make big decisions , and living by our one of our operating principles: ' make mistakes and learn from them '

Key Responsibilities :

- This busy role will be telephone based , taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements , and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them

To apply for this position:

- You must have the permanent right to work in the UK

Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!