Lead VOIP Engineer (FreeSWITCH & Kamailio)

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

- Over 5 million hours of contact center operations saved
- 35% more calls answered compared to non-AI operators
- 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

Lead VOIP Engineer (FreeSWITCH & Kamailio)

Location: Berlin/Remote
Job Type: Full-Time
Experience Level: Senior

About the Role

We are seeking an experienced VOIP Engineer with a strong background in FreeSWITCH and Kamailio to join our team. The ideal candidate will have extensive experience in SIP-based communications , RTP streaming , and conferencing solutions , along with a deep understanding of high-load production environments. You will be responsible for designing, implementing, and optimizing scalable VOIP solutions while ensuring high availability and performance.

Responsibilities

- Design, deploy, and maintain FreeSWITCH and Kamailio-based VoIP solutions.
- Configure and troubleshoot SIP protocols, RTP streams , and media gateways .
- Monitor and optimize high-load production FreeSWITCH and VOIP systems .
- Implement and manage SIP monitoring tools like Homer or other real-time debugging solutions.
- Develop and fine-tune call routing, failover mechanisms, and load balancing strategies.
- Ensure security, scalability, and redundancy in the VoIP infrastructure.
- Troubleshoot and resolve VoIP-related issues in production environments.
- Collaborate with development, DevOps, and support teams to improve system performance.
- Work with SIP Trunks, SBCs (Session Border Controllers), and Media Servers .
- Implement WebRTC-based voice and video solutions.
- Document system configurations, troubleshooting guides, and best practices.

Requirements

- 5+ years of experience in VOIP engineering, particularly with FreeSWITCH and Kamailio .
- Strong expertise in SIP protocol, RTP streaming, and VoIP call flows .
- Experience working in high-load production FreeSWITCH environments .
- Hands-on experience with Homer SIP capture or similar SIP monitoring tools .
- Deep understanding of NAT traversal, STUN/TURN, WebRTC, and ICE frameworks .
- Strong knowledge of load balancing, failover strategies, and traffic optimization .
- Proficiency in Linux administration , networking, and troubleshooting.
- Experience with database integration (Redis, PostgreSQL, or NoSQL solutions) .
- Familiarity with WebRTC, Asterisk, OpenSIPS, or RTP Proxy is a plus.
- Ability to write Bash/Python (or Golang) scripts for automation and monitoring.
- Strong problem-solving skills and ability to work in highly available and scalable environments .

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.