Supervisor, Quality Review

Supervisor, Global KYC Program Office – Quezon City, Philippines

Western Union is seeking a detail-oriented, execution-focused Supervisor to join our Global Know Your Customer (GKYC) team in Quezon City, Philippines. In this role, reporting directly to the Sr. Manager of Global KYC within Global KYC Program Office, you will conduct First Line of Defense oversight of KYC cases. Leveraging your deep expertise in financial crime and compliance investigations, you will guide a team of KYC QA analysts, lead process improvements, and help maintain global policies. In this role you will help solve complex problems related to the application and enforcement of KYC requirements around the globe.

In this role you will have the opportunity to work cross-functionally with teams in Compliance and Operations to support compliance and business needs, support regulatory obligations and formulate requirements and ensure consistent execution of the Global KYC Program across regions.

Role Responsibilities

- Lead, coach, and develop a team of 7-10 KYC QA Analysts, fostering a culture of quality, accountability, and continuous improvement.
- Oversee quality assurance activities supporting the KYC program, ensuring adherence to established methodologies, procedures, and standards.
- Monitor quality trends, identify systemic issues, and recommend improvements to strengthen controls, processes, and risk mitigation measures.
- Review and challenge QA findings to ensure consistency, accuracy, and effective application of quality standards.
- Lead calibration sessions and support dispute resolution activities to promote consistent decision-making.
- Partner with Compliance, Operations, and other stakeholders to address quality concerns and identify training opportunities.
- Utilize reporting and quality metrics to provide meaningful insights and recommendations to leadership.
- Support audits, remediation initiatives, and other projects impacting the KYC program.

Role Requirements

- Bachelor’s degree in Finance, Business, or a related field, or equivalent experience in financial services, compliance, risk management, or quality assurance.
- Minimum of 4 years of experience in AML Compliance, KYC, ECDD, Quality Assurance, Risk Management, or related compliance functions.
- Demonstrated experience leading, coaching, and developing analysts or teams.
- Strong analytical, investigative, and problem-solving skills with the ability to identify trends, risks, and improvement opportunities.
- Experience assessing adherence to policies, procedures, quality standards, and regulatory requirements.
- Strong communication and stakeholder management skills, including experience delivering feedback and presenting findings.
- Experience utilizing quality metrics, reporting, and data analysis to support oversight and continuous improvement activities.
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office for a minimum of three days.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

- Paid sick leave and vacation leave
- HMO coverage with dependents from day 1 of employment, subject to insurer's review
- Hybrid working arrangement

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected] .

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-RP

Estimated Job Posting End Date:
10-17-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.