About this role
Are you passionate about delivering exceptional guest experiences and building strong relationships within the veterinary community? Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL, is seeking a Veterinary Referral Coordinator to join our team!
Fetch is a family-owned group of veterinary hospitals dedicated to advancing specialty and emergency veterinary care for pets and their families. Our team of professionals works collaboratively with referring veterinarians to deliver top-notch care and innovative solutions.
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Position Overview
The Veterinary Referral Coordinator serves as the liaison between Fetch’s team of doctors and our referral partners. This key role combines exceptional guest service, a concierge-like approach, and detailed organizational skills to enhance the experience of our referring community. The Coordinator ensures a seamless referral process, providing personalized support to veterinarians, guests, and their beloved pets.
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Key Responsibilities
- Referring Veterinarian Liaison:
- Serve as the main point of contact for referring veterinarians and their teams.
- Direct cases to the appropriate services and address questions or concerns.
- Medical Record Management:
- Review medical records from referring teams to ensure all necessary information is included.
- Audit and ensure completeness of medical records.
- Create and send clinical summaries to referring doctors.
- Community Engagement:
- Foster relationships with the veterinary community by identifying and addressing their needs.
- Partner with the marketing team to organize veterinary education events for our referral partners and their teams.
- Guest Coordination:
- Facilitate pre-appointment communication with new guests to provide a welcoming experience.
- Personally greet and onboard new guests during their first visit.
- Conduct follow-ups after visits or hospitalization.
Requirements
- High School diploma or equivalent
- Prior experience in a veterinary clinic or hospital setting
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Attention to detail and ability to maintain accurate records
- Proficient in using computer systems and software applications
- Ability to work collaboratively in a team environment
- Customer service-oriented mindset
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Safe Harbor 401K with Company Match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Personal)
- Holiday Pay
- Paid Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Employee Assistance Program (EAP)
- Team member Pet Discount
- Pet Wellness Plan
- Continuing Education
- Uniform Allowance
- Tuition Reimbursement