About this role
Rate Coordinator II
United Petroleum Transports / Florida Rock & Tank Lines
Location: Corporate Office, Oklahoma City, Oklahoma
Reports To: Director of Pricing
Department: Pricing / Operations
FLSA: Non-Exempt
The Role
Every load we haul has a rate behind it. When that rate is right and entered on time, customers are billed correctly and drivers are paid on time. As Rate Coordinator II for United Petroleum Transports and Florida Rock & Tank Lines, you're the reason that happens.
You'll be the go-to contact when a rate question comes up, and customers and teams across the company will count on your quick, clear answers. You'll join a small, growing team where getting it right matters more than getting it fast, and accurate work gets noticed.
What You Will Own
Rate Setup and Maintenance
- Set up new customers and enter their rates.
- Process rate requests and updates as they come in.
- Keep customer rates current and accurate.
Rate Disputes
- Investigate and resolve rate discrepancies and billing variances.
- Trace each dispute to its cause and correct it at the source.
Fuel Surcharges and Accessorials
- Review fuel surcharges and accessorials for accuracy.
- Run rate reconciliations and check data across systems.
Rate Questions and Communication
- Answer rate questions from customers, terminals, Sales, Billing, Payroll, and Operations.
- Work with Billing and Payroll to resolve issues that affect invoices and driver pay.
Documentation and Cross-Training
- Help document rate procedures and recommend improvements.
- Learn teammates' rate work so the team stays covered when someone is out.
Who Thrives Here
- You check your work before it goes out.
- You sort out what needs to happen first and stay focused when several requests come in at once.
- You base decisions on facts.
- You take time to think a problem through before you act.
- You communicate clearly and concisely.
- You work well on your own and know when to bring someone in.
- You're comfortable working through a rate issue with someone in another department.
- You take feedback on your work and use it.
- You enjoy learning the details and building expertise over time.
Qualifications
What You Need
- At least one year of experience working in a professional environment
- Experience working with people in other departments to get issues resolved
- Intermediate Microsoft Office skills
- Clear, concise written and verbal communication
- Comfort with basic business math
Nice to Have
- Experience with TMW
- Experience with rating, billing, or payroll
- Experience in transportation or logistics
What Success Looks Like
- Rate entry accuracy stays at or above 98.5%.
- Rates are in on time, so billing and driver pay go out on schedule.
- A dispute fixed once stays fixed.
- Most rate issues are resolved without escalation.
- Customers and internal teams get clear answers they can act on.
- Feedback from customers, terminals, and other departments is consistently positive.
- Rate work stays covered when a teammate is out.
Working Conditions
This is an in-person role at our corporate office in Oklahoma City, Oklahoma. Most of the workday is spent at a computer.