About this role
Why Join Adara Communities?
At Adara Communities, we blend 40 years of industry experience with a forward-thinking approach to technology, customer service, and community living. Our success is driven by people - our residents, our investors, and especially our team members. When passionate individuals work together with shared commitment, anything is possible. Join us and be part of a company where your impact truly matters.
Qualifications of the Operations Audit Support:
- Property management, multifamily housing experience REQUIRED
- 1-2 years' previous experience with Apartment Industry software (Yieldstar/RealPage/Onesite/Yardi, etc.) is REQUIRED
- Strong technical, analytical, communication and customer service skills required
- Ability to manage multiple tasks with exceptional attention to detail
- Ability to be a self-starter and a team player
Responsibilities of the Operations Audit Support include:
- Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions
- Reviewing, troubleshooting and supporting end users and admin support via our ticketing system
- Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with operations manual and departmental expectations
- Exhibit aptitude in troubleshooting hardware and software on a level 1 cognitive understanding
- Review lease files for compliance and accuracy (implementing the attachment of documents in software similar to Yieldstar/RealPage)
- Monitor and support the implementation of compliance programs, including policies and practices as they relate to the company's affordability requirements.
- Ensure that the company conducts rental/leasing activity in compliance with all regulatory requirements and alert in a prompt and proactive manner any identified risks to Senior Management of Property Operations.
- Investigate discrepancies and issues found within the files.
- Perform all the above and other duties as assigned in accordance with applicable laws and company policies.
Benefits of the Operations Audit Support:
- Vacation & sick time increases with length of service. Plus 7 1/2 company holidays, eligible for holiday pay immediately!
- Medical, dental, accident and critical illness, eligible just after 60 days of employment
- Group & supplemental life insurance policy options. $25,000 FREE basic life insurance
- Employee referral program
- Career Growth opportunities and tuition reimbursement
- Apartment discounts, if eligible
- Competitive pay
**Please apply ONLY if you live or can relocate WITHIN 30 MINUTES of the corporate office**
Location: 8223 Willow Place Dr S, Houston, TX 77070