Practice Assistant II, HVI Access Office

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
HVI Access Office | Hybrid | Full-Time

Build your career in healthcare while making a meaningful difference in the patient experience!

We are seeking a friendly, organized, and patient-focused Practice Assistant II to join the Heart & Vascular Institute (HVI) Access Office. In this important administrative role, you'll help patients navigate their care by coordinating appointments, responding to inquiries, and supporting efficient practice operations.

Whether you're an experienced administrative professional or looking to advance your career in healthcare, this is an exciting opportunity to develop your skills while collaborating with a dedicated team supporting specialized heart and vascular care.

What You'll Do

- Serve as a key point of contact for patients, providing friendly, professional assistance with scheduling, registration, and general inquiries.
- Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out processes as needed.
- Answer incoming calls, respond to patient inquiries, and appropriately manage messages related to prior authorizations, prescription refills, provider questions, and test results.
- Process patient billing forms, scan documentation into medical records, and request outside medical records and laboratory results as needed.
- Support daily administrative operations, including managing correspondence, preparing schedules, filing, and maintaining organized patient records.
- Collect co-payments when required and assist with routine registration and billing processes.
- Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed.
- Support more complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
- Collaborate with clinical and administrative teams to help ensure smooth practice operations and a positive patient experience.

Qualifications

- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Certified Medical Administrative Assistant (CMAA) certification preferred.
- Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
- Strong written and verbal communication skills with the ability to manage patient inquiries and professional correspondence effectively.
- Excellent organizational, multitasking, and time management skills.
- Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain accurate records.
- Ability to follow established protocols, manage competing priorities, and collaborate effectively in a busy healthcare environment.

Additional Job Details (if applicable)

Why Join Our Team?

- Hybrid work arrangement.
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your career within the Mass General Brigham Heart & Vascular Institute.
- Develop specialized expertise in patient access, appointment coordination, registration, billing, and cardiovascular practice operations.
- Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional heart and vascular care.
- Gain valuable experience supporting specialized clinical services while developing skills in complex scheduling and healthcare administration.

You'll play an important role in helping patients access the heart and vascular care they need while supporting efficient and compassionate practice operations. Join a collaborative team where your organizational skills, attention to detail, and commitment to exceptional patient service make a meaningful impact every day!

Remote Type
Hybrid

Work Location
125 Nashua Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.