Services Engagement Manager - China R&D and Quality Services

The Role
The Services Engagement Manager (SEM) is responsible for setting our R&D and Quality Cloud customers up for success and representing the entire value proposition and effort behind a R&D and Quality Cloud Implementation.
This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.
With a passion for Software Implementation and expertise in Life Sciences R&D and Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with strategic alignment of the team prior to project start.

What You’ll Do

- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver

- Set client and internal stakeholder expectations correctly with a focus on long-term success

- Define the right Implementation Proposals and Statement of Works in line with the customer needs and Veeva’s best practices

- Position integration development, migration, training and other services that may be needed for a successful customer experience

- Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan include the pipeline of opportunities and staffing management accordingly

- Travel estimate: Less than 25% (within China)

Requirements

- 3+ years of experience delivering or selling software services, software service delivery background is a must.

- Direct experience in Life Sciences with R&D or Quality experience

- Strong written and verbal communication skills in both Chinese and English

- Ability to engage audiences of varying perception levels (IT and Business)

- Team player attitude

- Bachelor’s Degree required

- Candidate must be based in Shanghai or Suzhou and have the legal right to work

Nice to Have

- Experience with Cloud-based solution deployment / implementation and agile methodologies

- Background includes exposure to compliance and validation standards in the Life Sciences industry

- Proven success selling services

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
 
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.