Key Accounts Specialist

Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.

If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.

Why Work at Quest?
First off, we practice what we preach. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible.

Second, we take care of our employees’ wellbeing and offer a comprehensive benefits package including: Medical/Dental/Vision, 401(k) Plan, Life and STD.

- Company paid Life, Short term disability plan (voluntary employee-paid LTD is offered)

- Eligibility for health and life insurance plans: 1st of month following date of hire

- Remote/hybrid work environment

- 401k plan with employer match

- Employee Stock Purchase Plan

- Paid Holidays, Vacation and Sick time

Finally, we are just a modern, FUN and collaborative work environment. We’re a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.

ROLE SUMMARY

The Key Accounts Specialist (KAS) is responsible for managing and enhancing client relationships by providing exceptional support and service throughout the client lifecycle. They act as the primary point of contact between the company and its clients, ensuring that all client needs and concerns are addressed promptly and effectively. Key responsibilities include resolving client inquiries, processing orders, maintaining Customer Relationship Management (CRM) system to record and track all customer requests and resolve concerns, and ensuring a high level of client satisfaction. This role may also involve handling customer complaints, providing training on services offered, and offering solutions to improve the overall client experience. Strong communication, problem-solving skills, and a customer-centric attitude are essential to success in this role.

ROLE COMPETENCIES

- Client & Vendor Relationship Management — Builds and sustains strong relationships across dedicated client and vendor groups, acting as a reliable primary point of contact for day-to-day communication, including at the corporate level. Delivers professional, customer-centric service and continually identifies opportunities to enhance client satisfaction and deepen relationships.

- Operational Support & Issue Resolution — Coordinates service requests and dispatch from inception to completion, managing operational inquiries and ensuring timely, satisfactory resolution of customer and vendor needs. Exercises sound, independent judgment to research and resolve issues using available resources before escalating and follows up consistently on outstanding issues and escalations to closure.

- Systems & Data Management — Maintains accurate account information and disciplined daily use of the CRM system and queue in accordance with company standard operating procedures. Utilizes client master data and internal systems to support account operations, produces reports and analysis as needed to support the business, and works effectively across multiple systems, learning new ones quickly.

- Pricing & Financial Support — Issues purchase orders and computes additional charges accurately, applying a sound understanding of pricing to complete pricing analysis. References client master files appropriately to determine service/waste stream pricing and supports resolution of basic accounting-related inquiries.

- Team & Administrative Support — Partners across departments and provides cross-functional support, including serving as backup or secondary liaison for account management functions as needed. Assists with research and administrative needs, identifies opportunities for process improvement, and supports training, presentations, and other cross-functional initiatives.

- Reliability & Professionalism — Demonstrates consistent, prompt attendance and dependable follow-through on commitments. Displays flexibility to work on-call schedules or company-designated holidays as business needs require, maintaining professionalism in all client, vendor, and internal interactions.

CORE VALUES
Together, we DRIVE success through the Quest Core Values:

- Develop People

Trust and empower one another

- Encourage people to be their best selves

- Honor individual goals and aspirations

- Build strong leaders

- Foster Respect

Support one another

- Treat every role as vital

- Embrace diverse backgrounds

- Create an inclusive environment

- Deliver Innovation

Be the change

- Ask questions and be curious

- Seek opportunities and identify problems

- Contribute to solutions

- Value Relationships

Win and grow as one team

- Put people first

- Partner across the organization to build strong collaboration

- Embody a customer service mindset – both internally and externally

- Pursue Excellence

Act with integrity

- Hold yourself and others accountable

- Be fully engaged

- Focus fanatically on data and insights

- Serve as a good steward in our communities

Qualifications

ROLE REQUIREMENTS

- High school diploma required (some college preferred or equivalent work experience).

- Prior work experience in a professional customer service environment is strongly preferred, with applicable industry experience preferred.

- Excellent communication skills paired with superior customer service and relationship-building ability.

- Displays a well-rounded knowledge of clients and the ability to handle calls and requests independently.

- Properly prioritizes tasks and manages time wisely, with a proven ability to stay organized and complete required follow-up.

- Multitasks effectively while maintaining data integrity.

- Positive, cooperative team player who is dependable and reliable, and willing to assist others as needed.

- Effective problem solver with the ability to think on their feet and apply critical thinking; responds well in a dynamic, fast-paced environment.

- A proven self-starter with growth potential, attentive to detail, open to learning new ideas and skills, and able to acquire needed information from various sources.

- Proficient with Microsoft Office (Excel, Word, Outlook, and PowerPoint), including the ability to search and compile data in large spreadsheets, and comfortable with internet research.

- Aptitude to work across multiple systems — including Phase Ware and Master Data Files — and to learn new systems quickly.

- Displays or develops mastery of specialized business lines over time in the role.

- Perform other duties as assigned.