Billing Specialist (6 month FTC)

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

- Gain transformation experience: Play a key role in a major NetSuite implementation and finance transformation programme, gaining experience that goes beyond a traditional billing position.
- Increase your visibility: Work closely with senior stakeholders across Finance, Revenue Operations, Customer Success and Commercial teams, building relationships across the business.
- Broaden your skills: Develop commercial, project and stakeholder management experience while making a real impact on how billing operates at Benifex.
- Sunday Times Best Place to Work 2025 and Technology award winner
- Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**

Great benefits:

💰 £33,500 - £42,000

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

💰 Referral bonuses

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

✈️ Work from Anywhere policy for 90 days

🏖️ Buy and Sell scheme for holidays

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview 🚀

This is a key role within the Accounts Receivable function, responsible for ensuring accurate and timely customer billing across our global customer base. Working closely with Customer Success, Commercial, Operations and Finance teams, you will help improve billing accuracy, reduce billing-related queries and disputes, and support cash collection performance.

A significant focus of the role will be supporting migration to NetSuite Subscription Billing. You will play an important role in reviewing customer contracts, validating billing data, supporting testing activities and ensuring customers are successfully migrated with minimal disruption to billing and collections.

Responsibilities 🤘

- Manage the end-to-end customer billing process, ensuring invoices are accurate and issued on time.
- Investigate and resolve customer billing queries and disputes.
- Work closely with Customer Success, Commercial and Finance teams to ensure billing aligns with contractual agreements.
- Support the migration of customers and billing processes to NetSuite Subscription Billing.
- Review customer contracts, pricing schedules and billing requirements to ensure accurate system configuration.
- Validate customer and billing data prior to migration.
- Support user acceptance testing, reconciliations and post-migration issue resolution.
- Ensure compliance with billing controls, governance and revenue recognition requirements.
- Identify opportunities to streamline and automate billing processes.
- Produce reporting and analysis to support business decision-making.
- Contribute to DSO reduction initiatives and support wider Accounts Receivable activities.

What are we looking for? 🔎

Essential

- Experience within Billing, Accounts Receivable or Finance Operations.
- Strong attention to detail and commitment to accuracy.
- Experience managing and resolving customer billing queries.
- Excellent communication and stakeholder management skills.
- Advanced Excel skills, including Pivot Tables, XLOOKUPs and data analysis.
- Understanding of revenue recognition principles.
- Ability to manage multiple priorities and work to deadlines.

Desirable

- Experience using NetSuite or a comparable ERP system.
- Experience within a SaaS, technology or subscription-based business.
- Experience supporting system migrations or finance transformation projects.
- Knowledge of VAT and multi-currency invoicing.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.