About this role
Job Summary:
Assists in the accurate preparation, processing, and balancing of time and attendance system to support compensation processes and play a vital role in ensuring compliance with various legislations.
Key Responsibilities:
Assists with the proper operation of the time and attendance system; understands time reporting rules and requirements; monitors the system for proper functioning.
Initiates and monitors helpdesk inquiries; escalates for appropriate resolution
Troubleshoots and resolves basic issues.
Contributes to the timely and accurate resolution of time and attendance system issues which may include historical edits, password resets, access requests, time management reporting.
Serves as an internal resource on payroll and time management topics.
Provide superior customer service—respond courteously, accurately and in a timely fashion to time and attendance questions and requests.
Provides input to continuous improvement projects and initiatives; supports the development and maintenance of time and attendance process documentation.
Ensures data completeness and accuracy that meets pay cycle deadlines including required approvals.
Ensures data meets all legal, contractual, and governance requirements.
3 + years of UKG Pro WFM/ Kronos experience.
1-2 years of customer service experience for a large organization and/or in a fast-paced environment.
Proficient in Microsoft Excel.
Strong attention to detail and problem-solving skills.
Commitment to continuous learning and understanding of work and leave regulations.
Professional attitude and strong communication skills.
Demonstrate time management and organizational skills to work efficiently while maintaining quality standards.
Able to prioritize workload and meet payroll processing deadlines.