IT Technician-NonEx

Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

JOB SUMMARY

The IT Technician-Non reports directly to the Sr. Director of IT and helps ensure that the technology needs of the various departments on the property are met. This position will have a primary focus on the operation, maintenance, and support of the property's Audio/Visual systems. The technician will also serve as a member of the IT Team and, when not engaged in A/V responsibilities, will assist with the support of computer systems, back-office and front-of-house applications, telecommunications, networking, and other technology resources throughout the property. #OakGrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Maintains, operates, and troubleshoots Audio/Visual systems throughout the property, including televisions, projectors, video walls, digital signage, distributed audio, speakers, microphones, wireless microphone systems, and related A/V equipment.

- Works directly with vendors and technical support providers to diagnose and resolve A/V hardware and software issues requiring escalation.

- Provides technical A/V support for meetings, special events, entertainment, and other property functions as needed.

- Troubleshoots audio, video, signal distribution, connectivity, and control-system issues and performs basic configuration and equipment replacement when necessary.

- Supports and maintains A/V platforms and technologies including QSC, Dante, Shure wireless systems, TriplePlay, BrightSign digital signage, Rockbot, and other property A/V systems.

- Performs routine inspection and preventative maintenance of A/V equipment to identify potential issues before they impact property operations or events.

- Provides A/V setup, operation, troubleshooting, and technical support for property meetings, conferences, entertainment, concerts, and special events, including nights, weekends, and holidays as required.

- Assists the IT Team with installation, configuration, and support of computers, printers, telephones, and other technology equipment when not engaged in primary A/V responsibilities.

- Installs and troubleshoots company-approved software and web applications.

- Provides quality customer service to users through problem resolution, process demonstration, and proactive solutions that help reduce recurring issues.

- Educates users to reduce recurring issues by offering solutions to problems in a proactive way

- Provides onsite technology support for the property, including weekend, holiday, and night-shift work as required.

- Supports server-based systems across all departments

- Creates and maintains technical documentation

- Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

- Oral and written communication skills

- Excellent internal and external guest service

- Willingness to assume overall responsibility relative to the performance of the IT department

- Ability to work independently during events or outages while effectively communicating with IT leadership, property departments, and vendors.

- Basic understanding of IP networking as it relates to modern A/V systems and devices.

- Ability to read and understand basic A/V signal-flow diagrams and technical documentation.

- Strong troubleshooting and problem-solving skills with the ability to diagnose issues involving audio, video, cabling, networking, and connected devices.

- Available to work when needed, including weekends, holidays, and nights

EDUCATION AND EXPERIENCE

- Two or more years of experience in Information Technology, Audio/Visual technology, or a related technical support role, with demonstrated hands-on experience supporting professional or commercial A/V systems.

- Experience with commercial A/V technologies such as QSC, Dante, Shure wireless systems, TriplePlay, BrightSign, Rockbot, digital signage, video distribution, televisions, projectors, speakers, and related equipment is strongly preferred.

- Degree in a related field or equivalent combination of work experience and education is preferred.

- Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25 lbs. The noise level in the work environment is usually moderate to loud. The employee may be required to circulate throughout assigned property areas, including smoking areas, while performing job responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.