QUALITY MANAGEMENT COORDINATOR - 67036068

Requisition No: 885119

Agency: Agency for Persons with Disabilities

Working Title: QUALITY MANAGEMENT COORDINATOR - 67036068

Pay Plan: Career Service

Position Number: 67036068

Salary: $55,000.14 to $62,000.12 Annually

Posting Closing Date: 10/13/2026

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

POSITION: GOVERNMENT OPERATIONS CONSULTANT II - Career Service

WORKING TITLE: QUALITY MANAGEMENT COORDINATOR

POSITION NUMBER: 67036068

INTERNAL AGENCY - ONLY CURRENT APD EMPLOYEES WILL BE ELIGIBLE

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

- Annual and Sick Leave benefits.

- Nine paid holidays and one Personal Holiday each year.

- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

- Retirement plan options, including employer contributions (For more information, please click www.myfrs.com (http://www.myfrs.com/) ).

- Flexible Spending Accounts.

- Tuition waivers.

- And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com (http://www.mybenefits.myflorida.com/) .

- Paid Maternity and Parental Leave.

The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$55,000.14 - $62,000.12 Annually $2,115.39 - $2,384.62 Bi-weekly

Position Summary

The Quality Assurance (QA) Coordinator is responsible for strengthening internal accountability, consistency, and compliance statewide across Agency for Persons with Disabilities (APD) operations. This position plays a critical role in evaluating compliance with Federal and State law, rule, and code; internal processes; agency systems such as iConnect, identifying risks and compliance gaps, and supporting leadership with data-driven recommendations for improvement. This position is required to work in assigned office or headquarters. This position is not eligible for telework. This position will require travel to regions and community locations throughout the state.

The Work You Will Do

Conduct comprehensive internal quality assurance audits of APD programs and operations, regional processes, units, and operational processes to assess compliance with applicable statutes, rules, policies, contractual requirements, and internal operating procedures.

Develop, maintain, and implement standardized audit tools, methodologies, and schedules to ensure consistency, objectivity, and reliability of internal reviews.

Develop and maintain Quality Assurance operating procedures, tools, guidance documents, and workflows to support consistent execution of QA activities across the agency.

Analyze audit findings to identify systemic trends, risks, strengths, and opportunities for improvement, with focus on operational efficiency, compliance, and service quality.

Prepare clear, concise, and actionable written audit reports for leadership that summarizes findings, root causes, and prioritized recommendations for corrective or preventative action.

Provide recommendations to executive and program leadership regarding enhancements to operating procedures, internal controls, quality assurance practices, and policy alignment based on audit results and best practices.

Collaborate with program areas, leadership, and subject matter experts to clarify expectations, interpret requirements, and support corrective action planning following audits.

Monitor and track follow-up actions and corrective measures to assess effectiveness and ensure sustained compliance and improvement.

Serve as a technical resource and advisor to leadership and staff on quality assurance principles, internal controls, and continuous quality improvement strategies.

Support leadership in preparing summaries, briefings, and presentations related to quality assurance findings, trends, and agency-wide improvement initiatives.

Keep current on state and federal regulatory requirements, industry standards, and best practices relevant to APD programs and quality assurance activities.

Perform other related duties assigned to support APD’s mission, strategic priorities, and commitment to accountability and service excellence.

Minimum Qualifications

- Experience related to analyzing program requirements and auditing data to provide qualitative and quantitative data for decision- making.

- Experience related to providing technical assistance and customer service to ensure accurate interpretation and implementation of federal and state requirements.

- Experience related to evaluating the reliability and validity of reported data to provide recommendations and viable solutions to complex problems.

- Experience analyzing and evaluating policies and procedures to determine compliance with federal, state, and agency requirements.

- Experience in customer service.

- Bachelor’s degree or higher from an accredited college or university preferred.

Knowledge, Skills, And Abilities

Knowledge of:

- APD service delivery systems including Quality Management Remediation components and DD/HCBS Handbooks.

- Quality Systems and technical applications. of current CMS Assurances/Sub-assurance requirements and reporting.

- Microsoft Suite – Outlook, Word, Excel, PowerPoint. Intermediate to advanced skills working with data in Microsoft Excel.

- Software development lifecycle to include design, build, and test.

Ability to:

- Work independently and be detail oriented.

- Utilize problem- solving techniques.

- Write and edit using proper grammar and writing style outlined by agency and program requirements.

- Manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

- Analyze available information, observations, and evidence to determine appropriate action.

Demonstrate Skills in:

- State government policy writing.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287.

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.