Account Handler

Are you organised, customer-focused and looking to build a career within insurance? We're looking for an Insurance Administrator / Broking Support Assistant to join our team and provide essential support to our Account Handlers while delivering excellent service to our clients and insurer partners.

What You'll Be Doing

In this varied and fast-paced role, you'll support the day-to-day administration of our insurance operations, ensuring tasks are completed accurately, efficiently and in line with regulatory requirements.

Key responsibilities include:

- Answering incoming calls from clients and insurers
- Processing policy adjustments, including vehicle and driver changes
- Handling driver referrals and policy declarations
- Completing diary tasks and administrative activities
- Issuing insurance documentation and client correspondence
- Processing invoices and client refunds
- Updating customer records and insurance databases
- Supporting credit control activities and payment collections
- Liaising with insurers, finance providers and colleagues
- Managing incoming queries and providing excellent customer service
- Completing questionnaires, letters of indemnity and other documentation
- Maintaining accurate records and ensuring regulatory compliance
- Keeping up to date with training, industry developments and product knowledge
- Providing cover and support for team members when required

What We're Looking For

We're seeking someone who is:

- Highly organised with excellent attention to detail
- Comfortable managing multiple tasks and priorities
- A confident communicator with strong customer service skills
- Able to work independently and as part of a team
- Proactive and able to use their judgement when making decisions
- Professional and committed to delivering high standards of work

Skills & Experience

- Previous administration or insurance experience is desirable
- Strong communication and relationship-building skills
- Good IT skills and confidence using multiple systems
- Ability to prioritise workload and meet deadlines
- Experience dealing with customers and external stakeholders
- Understanding of FCA regulations and insurance processes would be advantageous

Why Join Us?

You'll become part of a supportive team where you'll receive ongoing training, develop your insurance knowledge, and have opportunities to grow your career within a well-established and respected business.

If you're looking for a busy and rewarding role where no two days are the same, we'd love to hear from you.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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