Field Support Technician

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Field Support Technician to join our team in Guatemala City, Guatemala.

Responsibilities include but are not limited to:

- Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
- Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
- Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
- Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

- High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations. OR an associate’s degree and 3+ or more years of relevant experience
- OR a bachelor’s degree in computer science, information technology, or a related field with 1+ years of relevant experience

- Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
- Proficiency in installing, configuring, and troubleshooting Windows operating systems.
- Experience with cybersecurity tools and best practices.
- IAT Level II Certification for example: CompTIA Security+
- AZ-104 or MD-102 (obtained within 3 months of starting)

Preferred Qualifications:

- Bachelor’s degree in information technology, computer science, or a related field.
- Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
- CompTIA A+ Certification.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

- Must have an active Top Secret clearance.
- Must be eligible to obtain a TS/SCI clearance.

Physical Requirements:

- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

The projected compensation range for this position is $88,200.00-$147,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] (mailto:[email protected]) and provide your name and contact information.