Account Director

WE ARE HIRING AN ACCOUNT DIRECTOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

- Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
- Weekly webinars to support your development through our People Academy
- Annual TLC Wellness Week and programmes throughout the year
- TLC Culture Club - including seasonal social events, tasty lunches & more
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
- TLC Rise - supporting and empowering women into leadership roles
- 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

We’re looking for a confident, commercially minded Account Director to lead our most important client relationships and help drive long‑term growth for TLC and our partners.

This is a role for someone who thrives on connection — with clients, with teams, and with the work. You’ll be trusted by senior stakeholders, respected internally as calm and credible and motivated by building partnerships that last.

You’ll bring strategic thinking, commercial sharpness, and positive energy to everything you do. You’ll create the conditions for great work to happen, support teams to perform at their best, and help TLC continue to grow in smart, sustainable ways.

What you'll be doing:

- Act as a strategic partner to key clients, building trusted, long‑standing relationships
- Shape account strategy and growth plans that unlock opportunity for clients and TLC
- Identify and convert opportunities to deepen partnerships and grow revenue
- Lead account teams with care, clarity, and ambition, setting high standards while supporting development
- Own the commercial health of your accounts, including forecasting, profitability, and delivery quality
- Bring teams together across disciplines to ensure work is joined‑up, focused, and impactful
- Play a key role in pitches and proposals, helping us win and grow the right business
- Use insight, data, and experience to guide decisions and keep work moving forward with purpose

Who we're looking for:

- Strong experience leading and growing client accounts, ideally within marketing, advertising, or communications
- Confidence working with senior clients and navigating complex stakeholder environments
- Natural leadership style that brings out the best in people
- Commercial instinct and a clear understanding of what drives sustainable growth
- Clear communication, sound judgement, and the ability to stay calm under pressure
- A genuine desire to do great work with good people

What success looks like

- Clients see you as a trusted partner who understands their business and brings smart solutions
- Teams feel supported, motivated, and clear on what great looks like
- Accounts grow through strong relationships, commercial discipline, and confident leadership
- The energy around you is positive, collaborative, and focused on progress

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!