Operations Supervisor – Harris Pavilion

OPERATIONS SUPERVISOR - Harris Pavilion

HPA SFM, LLC

LOCATION: Manassas, VA

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

Harris Pavilion is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Manassas, VA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Harris Pavilion is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Supervisor for the ice rink is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

- Provide courteous and friendly service to all guests and staff

- Supervise and coordinate daily operations of the ice rink, including public skating sessions, ice maintenance, scheduling, and facility management

- Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly

- Assist in overseeing the setup and teardown of events, including public skating sessions, and private rentals

- Assist in managing inventory of ice rink supplies, including ice maintenance materials, concession items, and equipment

- Be responsive to guest concerns and direct to appropriate manager to resolve

- Enforce facility policies and procedures

- Have general knowledge regarding program options and facility events

- Assist other departments as necessary

- Monitor ice operations

- Respond to all incidents, accidents, injuries, and altercations as needed

- Complete and file corresponding paperwork as necessary

- Assist with daily maintenance and upkeep of department equipment

- Assigning duties to staff during shifts

- Inspect equipment and communicate the need for repairs or replacements to management

- Ensure health and safety standards are followed

- Responsible for opening and closing of facilities

- Communicate to management on event setup and breakdown

- Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

- Ability to work with a wide variety of ages from preschool through adult

- Knowledge of ice maintenance and rink operations is highly desirable

- Proven experience in facility management, preferably in an ice arena or similar environment

- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary

- Excellent communication skills, both verbal and written

- Ability to maintain focus in a high-volume, fast-paced environment

- Must have excellent guest service skills

- Must be detail-oriented and have outstanding organizational skills

- Ability to multi-task and prioritize

- Ability to remain calm and focused in difficult and stressful situations

- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members

- Must work well with others

- Commitment to the safety and wellbeing of others

- Must possess a valid drivers license

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Must be able to lift 50 pounds waist high

- Work is performed in an outdoor ice rink environment, which includes cold temperatures and varying noise levels

- May involve exposure to ice resurfacing equipment and other machinery

- Will be required to stand for extended periods of time

- Will be required to work indoors and outdoors year-round

- Must be able to work independently in a busy environment

- Must comply with safety and health code standards

- Facility has intermittent noise