Operations Analyst (Healthcare SaaS)

Operations Analyst  
Join us at the intersection of healthcare operations, data analytics, workforce management, and SaaS technology.

EMPLOYMENT   Full-time, Exempt

LOCATION   Fully Remote , U.S. only

TRAVEL   Some client travel may be required

AUTHORIZATION   Must be authorized to work in the U.S.

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare through innovative technology. We empower customers through inventive solutions, operational insight, and a commitment to excellence. Our growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.

Key Values of All TeamBuilders

- Flexibility: Adapt how we work to meet team and customer needs.

- Accountability: Own commitments and results and follow through as a team.

- Clarity: Communicate expectations, priorities, and decisions clearly.

- Transparency: Share decisions, feedback, and context openly and honestly.

Overview

This role blends healthcare operations , data analysis , client advisory , product partnership , and platform configuration to help healthcare organizations improve workforce, scheduling, and operational performance .

The ideal candidate understands clinical workflows , labor systems , client data , and SaaS implementation , and can translate complex operational realities into clear recommendations and scalable TeamBuilder configuration .

Key Responsibilities

Clinical Operations Analysis

-   Assess clinical workflows , staffing models, scheduling practices, and operational constraints .

- Partner with clinical, operational, and technical stakeholders to clarify requirements , pain points , and priorities .

- Identify opportunities to improve staffing , scheduling , capacity utilization , and workflow efficiency .

Data Analysis and Modeling

- Analyze workforce , scheduling , patient volume , productivity , utilization , labor cost , and capacity data .

- Use Excel , SQL , and BI tools to uncover trends, root causes, and improvement opportunities .

- Build repeatable analytical models that support staffing, scheduling, planning, and performance decisions .

- Translate complex or incomplete client data into clear, practical recommendations .

Product and Client Data Partnership

- Develop strong command of the TeamBuilder product , data requirements, and customer use cases .

- Evaluate client data quality , completeness, limitations, and relationship to clinical workflows .

- Partner with Product , Engineering , Implementation , and Customer Success on configuration and product needs .

- Use product and data insights to improve implementation quality , platform adoption , and customer outcomes .

Healthcare Workforce and Labor Systems

- Evaluate staffing models , labor utilization , provider schedules , availability , productivity, demand, and capacity .

- Apply knowledge of workforce management , labor rules, scheduling, payroll, HRIS, timekeeping, and EHR/EMR systems .

- Help clients translate workforce policies , labor rules , and clinical requirements into practical platform configuration .

Dashboards, Reporting, and Client Insights

- Build and maintain dashboards , reports , metrics , and performance models .

- Define meaningful KPIs that help clients monitor performance and measure outcomes .

- Prepare concise, executive-ready presentations that explain findings, recommendations, and impact .

Platform Configuration and Operational Translation

- Translate clinical workflows , analytical findings, labor requirements, and operational needs into TeamBuilder configuration .

- Configure staffing templates , scheduling rules, provider availability, room capacity, workflow constraints, and workforce policies .

- Validate configuration decisions against client data , expected outcomes, and real-world workflows .

Client Advisory and Cross-Functional Partnership

- Facilitate conversations with clinical and operational leaders to understand operating models , challenges, and priorities .

- Serve as a trusted advisor connecting client data , workflow , labor systems , product capabilities, and outcomes .

- Collaborate cross-functionally to improve client experience , product fit, and data-driven value .

Validation and Continuous Optimization

- Validate that configuration and analytics produce outcomes aligned with real-world workflows .

- Monitor performance after implementation and identify opportunities for continued optimization .

- Refine dashboards , analytical models, configuration approaches, and reporting as client needs evolve .

Required Qualifications

- 3+ years in healthcare operations, analytics, consulting, healthcare technology, implementation, or related field .

- Experience with healthcare SaaS , workforce management, scheduling, clinical operations, or healthcare analytics .

- Ability to understand product functionality , data requirements, configuration options, and client workflows .

- Strong experience with client data , validation, interpretation, and operational decision-making .

- Deep understanding of workforce management , staffing, scheduling, time and attendance, productivity, labor utilization, provider availability, and capacity planning .

- Strong knowledge of healthcare operations , ideally from clinical or ambulatory care experience .

Analytical and Technical Skills

- Advanced Excel , including pivot tables, complex formulas, modeling, and scenario analysis .

- SQL or comparable database-querying experience .

- Data analysis , validation, modeling, dashboards, reporting, and performance metrics .

- BI tools such as Power BI, Tableau, Looker, or similar platforms .

- Analytical storytelling and executive-ready PowerPoint or presentation materials .

Preferred Experience

- Workforce-management , labor-management, scheduling, timekeeping, payroll, or capacity-planning platforms .

Clinical , ambulatory care, or health-system experience .

- Healthcare SaaS implementation or support experience .

- Familiarity with Epic , Oracle Health/Cerner , UKG , Workday , ADP , or similar systems .

- Experience with provider productivity , staffing utilization, schedule performance, capacity, labor cost, or demand analysis .

What Success Looks Like

- Quickly understands clinical operations , workforce practices, labor requirements, and client workflows .

- Builds strong command of the TeamBuilder product and its role in workforce and operational decision-making .

- Translates client data into reliable insights, dashboards, models, and recommendations .

- Improves staffing efficiency , scheduling accuracy , labor utilization , and operational performance .

Why Join Us

- Shape the future of healthcare technology in a high-growth SaaS environment .

- Solve meaningful problems at the intersection of healthcare operations , workforce management , analytics , and technology .

- Thrive in a culture that values curiosity , collaboration , accountability , and continuous improvement .

Add itional Informat ion

- Job Type: Full-time, Exempt

- Location: Fully Remote, U.S. only

- Travel: Some travel may be required based on client needs.

- Culture: We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.

Benefits, Compensation, and Perks:

- Competitive salary plus annual performance bonus opportunity

- Equity opportunities for eligible roles

- Robust Medical, Dental, and Vision coverage options with 70% company contribution toward medical premiums (effective 1 st of the month following your start date)

- Health Savings Account (HSA) eligible plan options

- 401(k) with 3% company match

- 15 days of PTO plus company holidays

- Fully remote work environment (minimal travel required )

- Employee Assistance Program (EAP)

- Additional Perks such as Tech & wellness reimbursements , home-office set- up , annual company off-site, and a passionate and balanced work environment.

If you're looking for a place where your work matters, your ideas are heard, and your impact is visible, we'd love to meet you.