About this role
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Process Delivery Specialist: Human Resources Operations, you will manage daily transactions related to the client's Human Resources processes and functions within agreed timeframes. You will support the client's strategic goals and operations by applying your knowledge of HR processes to optimize business process support. Your primary responsibilities will include: • Manage HR Transactions: Manage daily transactions related to the client's Human Resources processes and functions within agreed timeframes, ensuring timely and accurate delivery of services. • Support Client Goals: Support the client's strategic goals and operations by applying knowledge of HR processes to optimize business process support, identifying opportunities for improvement and implementing changes as needed. • Perform HR Duties: Handle a wide range of HR duties, including recruitment administration, onboarding, coordination and scheduling, analyst reporting, record maintenance, payroll processing, learning, contact center, and benefits administration. • Identify Process Improvements: Identify and implement process improvements to meet both client and IBM requirements, optimizing business process support and ensuring compliance with regulatory requirements. • Team Leadership: Provide work direction, guide employees on various processes, and act as a point of escalation for team members, as needed. Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent Similar work experience of at least 0-1 year especially in a BPO or similar fast-paced setting Ability to prioritize tasks, manage multiple priorities and tight deadlines Highly organized, analytical, results-oriented and has keen on details Philippines Enterprise Operations Hybrid Professional Naga City, PH (0856) IBM Business Services