MSP Technical Support

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools—and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.

Primary Responsibilities:

Non-Technical

- Building relationships with our clients in a positive meaningful way.

- Work with a team effectively and efficiently.

- Align with core values and adopt our systems and solutions.

- Professionalism of doing "what right, is right". all the time, every time.

- Continual self-improvement

- Valid drivers license, willing to travel.

- Adherence to Change Management, Problem Management, Asset Management, and Service Management

- On-call rotation

Technical

- Understanding of technology relating to Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.

- Design Disaster Recovery strategies including server imaging and automated offsite backups.

- Knowledge of networking and VOIP systems

- Microsoft Office Suite/Desktop/Printer troubleshooting and issue resolution

- Office 365 Administration

- Phone system administration

- Detailed documentation of customers systems

- Detailed documentation of time spent on service issues and projects

- Constant pursuit of technical improvement in all areas

Basic Qualifications:

- High School Diploma

- 1 year of IT experience

- Excellent verbal and written communication skills

- Professional, friendly, positive, optimistic demeanor

- An understanding of relevant technologies, solutions, troubleshooting, & support

Preferred Qualifications:

- Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus

- General Windows Desktop

- Strong Organization and Time Management Skills

The salary range for this position is $45,000–$55,000 annually . The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

** Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at [email protected] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.