Technical Consultant

The Technical Consultant is a client-facing technical advisor who helps translate business needs into reliable MHK solutions. The hybrid-based role investigates root causes across data, integrations, configuration, and system behavior; supports implementation and validation; and guides solution decisions. By coordinating with clients and internal teams, the consultant helps resolve complex issues and deliver sustainable outcomes.

- Five (5) years of experience in technical consulting, application support, implementation, systems analysis, integration operations, or a similar client-facing technical role.
- Working proficiency with SQL and data analysis concepts to investigate data integrity, validate system behavior, and explain data-driven findings.
- Practical experience with Linux/Unix shell commands and structured data formats such as CSV, XML, JSON, or fixed-width files.
- Hands-on experience testing and validating REST or SOAP APIs with tools such as Postman, SoapUI, or cURL.
- Hands-on experience with secure file transfer processes, including SFTP or FTPS and PGP/GPG encryption, decryption, or validation.
- Working knowledge of system configuration, integrations, technical support processes, testing, and environment validation.
- Strong analytical, troubleshooting, prioritization, documentation, and cross-functional communication skills, including the ability to move from symptoms to root cause and explain technical topics to business, operational, and technical stakeholders.

Preferred Experience

- Experience in healthcare technology, payer operations, care management, utilization management, appeals and grievances, or another regulated environment.
- Experience with enterprise schedulers or batch workflow tools, operational and BI data environments, Python or shell scripting, and Git or Bitbucket.
- Exposure to modern AI platforms and developer tools, including LLM APIs (e.g., OpenAI, Anthropic, AWS Bedrock, or similar), with an interest in applying generative AI to technical consulting, automation, and problem solving.
- Enterprise schedulers such as Skybot/Automate Schedule, Cron, Control-M, or Autosys.
- Understanding of enterprise batch operations, concurrent processing, analytics platforms, and data reconciliation techniques used to support operational reporting and system monitoring.
- Python or shell scripting for automation, validation, troubleshooting, or operational support.

Education/Certification Requirements:

- Bachelor's degree in a technical or related field, or equivalent practical experience, and at least three years of experience in technical consulting, application support, implementation, systems analysis, integration operations, or a related client-facing technical role.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships - with MHK clients and one another - through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.

Benefits Snapshot:

- Medical, vision, and dental plans for full time employees
- 401(k) offered with a generous match
- Benefits begin on first day of the month following employment
- Exercise/Health Club reimbursement opportunity
- Monthly dependent care reimbursement opportunity
- Short Term and Long-Term disability
- Basic Term Life and AD&D Insurance
- Generous Paid Time Off and Holiday Schedule

EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED.