First Impression Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Have you ever been frustrated with endless hold times and confusing customer service phone trees? ALLO offers a refreshing change with face-to-face interaction at our convenient storefront. As the First Impression Specialist, you’ll live out our core values in every interaction with both external and internal customers.

The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market.

This is an in-office role located in Sierra Vista, AZ.
### Role Responsibilities

- Focus on solution-based sales to meet customer needs.
- Answer customer billing questions accurately and professionally.
- Provide basic mobile phone support and troubleshooting.
- Utilize company-provided resources when questions arise, or escalate to leadership as needed.
- Complete assigned outbound calls in a timely manner.
- Properly document all customer interactions, activities, and transactions using the designated tracker.
- Perform basic troubleshooting and ask relevant questions to properly open and route trouble tickets.
- Monitor office supply inventory and submit orders as needed.
- Complete and submit monthly expense reports on time.
- Utilize cross-functional team chat groups to gather and share information with other departments.
- Participate in at least three local, ALLO-sponsored community events each year.
- Assist the Events Team with preparation and logistics for local events.
- Maintain resourcefulness and a strong understanding of ALLO’s overall vision.
- Demonstrate a clear understanding of how to educate customers on online billing and other ALLO products.
- Complete data entry tasks accurately as assigned.

Education & Experience

- High School diploma or equivalent.
- 2+ years previous customer service and sales experience

Skills, Knowledge, & Abilities

- Ability to deliver exceptional customer service to all walk-in and prospective customers, as measured by secret shopper evaluations and customer feedback.
- Strong knowledge of the benefits and features of ALLO products, including Internet, TV, and Phone.
- Bilingual in Spanish and English is preferred, but not required.

Physical & Operational Requirements

- Ability to lift and raise objects up to 25 lbs.
- Physical stamina to remain upright on your feet for extended periods.
- Ability to remain stationary for extended periods.
- Strong ability to communicate information clearly and effectively.
- Ability to operate a computer and standard office equipment.
- Possess and maintain a valid Driver’s License.
- Travel requirement of up to 10% of the time.

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being.

Get ready to plug into the perks at ALLO:

- Free internet? You bet. Plus, awesome discounts on other ALLO services.
- Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.
- Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected] .

ALLO is a Drug Free and Tobacco Free Workplace.