About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.
What you will have an opportunity to do:
Position Summary
The Massage Therapist is responsible for providing professional, high-quality massage therapy services to guests in a luxury spa environment. This role focuses on guest well-being, relaxation, and exceptional service while upholding spa standards, safety protocols, and brand expectations.
Essential Duties & Responsibilities
- Provide a variety of massage therapies (e.g., Swedish, Deep Tissue, Prenatal, Hot Stone, Sports, Aromatherapy) in accordance with spa protocols and guest preferences
- Conduct thorough guest consultations to assess needs, preferences, and contraindications
- Maintain a calm, professional, and welcoming environment for all guests
- Uphold cleanliness, sanitation, and safety standards in treatment rooms and common areas
- Educate guests on spa services, enhancements, retail products, and wellness recommendations
- Accurately document services rendered and guest feedback as required
- Arrive on time and prepared for scheduled appointments
- Maintain current knowledge of services, treatments, and spa offerings
- Adhere to all company policies, licensing requirements, and ethical standards
- Work collaboratively with spa team members to ensure seamless guest experiences
What are we looking for?
Qualifications
- Valid state massage therapy license (required)
- Minimum of 1 year of professional massage therapy experience preferred
- Knowledge of anatomy, physiology, and massage techniques
- Strong communication and interpersonal skills
- Ability to maintain professionalism and guest confidentiality
- Flexibility to work weekends, evenings, and holidays as needed
Physical Requirements
- Ability to stand for extended periods
- Ability to perform repetitive motions and exert physical effort throughout shifts
- Ability to lift up to 25 pounds
Compensation:
$35
-
$45
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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