Technical Specialist I

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

### Job Title
Technical Specialist I

### Location
Cleveland

### Facility
Remote Location

### Department
Pathology Informatics Cpi-Diagnostics Institute

### Job Code
T26002

### Shift
Days + Call

### Schedule
8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Technical Specialist I, you will implement and maintain the Enterprise’s central computer center systems, databases, network software, and hardware. In this role, you will ensure the availability of system, database, and network resources to support medical, education, and business application systems. You will support the backend infrastructure for Laboratory systems, enterprise-class storage, and end-user caregivers while resolving vulnerabilities and performing application upgrades. You will also support patching and automation using Tanium and maintain online service level agreements to ensure productivity and reliable system performance.

A caregiver in this role works remotely Monday through Friday from 8:00 a.m. – 5:00 p.m., with rotating 24/7 on-call coverage approximately every six weeks.

To be considered for this position, caregivers must reside in Northeast Ohio.

A caregiver who excels in this role will:

- Complete strategic and tactical planning.
- Perform analysis, evaluation and justification for additional database, system and network software.
- Develop relationships with outside organizations.
- Develop working relationships with database, system, and network software and hardware vendors.
- Maintain all database, system and network software packages to ensure compatibility, stability, and supportability.
- Manage relationships with other CCF organizations.
- Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

- Bachelor's Degree in Business Administration, Computer Science or related technology
- (Additional experience may offset degree requirement)
- Understand the importance of customer service and how to effectively use available resources to service ITD and the Enterprise
- Two years related central data processing experience
- Experience with advanced systems programming processes and system design
- Knowledge of applications programming and design, communications concepts and database administration and strategies
- Infrastructure-Server experience

Preferred qualifications for the ideal future caregiver include:

- Scripting experience
- Experience with VMware or other hypervisor applications
- Experience with enterprise class storage

Physical Requirements:

- Typical physical demands include manual dexterity sufficient to operate basic office equipment. Occasionally lifts up to 75 pounds.

Personal Protective Equipment:

- Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.