About this role
Job Summary
The Lab Customer Service Rep I will provide high quality service to and is the initial point of contact between internal and external laboratory customers in a high-stress environment. The CSR I is responsible for answering and triaging calls, gathering information, and documenting into a call tracking system; utilizing numerous computer systems simultaneously to communicate critical, stat and routine test results as well as laboratory requirements and policies to external customers, communicating customer changes, requests, and variances to internal customers; resolving specimen problems between internal and external customers; obtaining additional information for and from customers to facilitate testing; investigating unusual test requests; ensuring thorough follow-up and communication between all appropriate laboratory entities and customers.
Essential Functions
- Call critical laboratory results and document communication in Lab Information system.
- Call stat laboratory results and document communication in Lab Information system.
- Handle fax and call of result requests in Laboratory LIS System.
- Sort results for mail to requests, enveloping and preparation for mailroom to send out via USPS.
- Enter returned test add on requests into Laboratory LIS system and re-sending out requests not received.
- Works well without direct supervision.
- Performs other miscellaneous duties as assigned.
Qualifications
- Required High School Diploma or equivalent
- Microsoft/ Windows experience, type 30 wpm. Required
- Medical terminology and laboratory information systems experience. Preferred
How Corewell Health cares for you
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new).
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Research Building - 3811 W 13 Mile Rd - Royal Oak
Department Name
Reference Lab CHE - Parent Entity East
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8-4:30p
Days Worked
M-F
Weekend Frequency
Every fourth weekend
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.