About this role
ABOUT THE ORGANIZATION
The Ali Forney Center (AFC) is the nation's largest organization dedicated to helping unhoused LGBTQ+ young people. AFC provides safe, affirming housing and supportive services to help unhoused LGBTQ+ youth thrive and become independent.
POSITION SUMMARY
The Maintenance Technician is responsible for the day-to-day maintenance and upkeep of Ali Forney Center sites, including residential, administrative, clinical, and mixed-use sites. This role ensures that all facilities are safe, clean, and functioning properly, providing a comfortable and supportive environment for clients and staff. The Maintenance Technician will perform repairs, routine maintenance tasks, and respond to maintenance requests.
KEY RESPONSIBILITIES
Preventive Maintenance & Repairs
- Perform routine preventive maintenance and repairs on assigned facilities
Plumbing repairs (e.g., unclogging drains, fixing leaks).
- Electrical repairs (e.g., replacing light bulbs, resetting breakers).
- HVAC maintenance (e.g., cleaning filters, checking thermostats, troubleshooting pilot lights).
- General carpentry and painting.
- Assembling furniture and equipment.
- Respond promptly to maintenance requests and work orders while ensuring minimal disruption to operations.
- Troubleshoot maintenance issues and determine when licensed contractors or specialized vendors are required.
- Coordinate with outside contractors to ensure repairs are completed safely, efficiently, and in accordance with AFC standards.
Facility & Grounds Maintenance
- Maintain assigned facilities in a clean, safe, functional, and welcoming condition.
- Perform routine inspections to identify maintenance needs and address potential safety hazards.
- Assist with trash removal, recycling, and general grounds maintenance.
- Support snow and ice removal activities to ensure safe access to AFC facilities.
- Ensure all assigned sites consistently meet agency standards for cleanliness, safety, and operational readiness.
Inventory & Asset Management
- Maintain inventory of maintenance tools, equipment, and repair supplies.
- Monitor inventory levels and request materials as needed to support ongoing operations.
- Coordinate the pickup, transportation, and distribution of agency equipment, supplies, furniture, and in-kind donations.
- Maintain organized, clean, and secure storage areas.
Communication & Documentation
- Communicate professionally and effectively with staff, residents, vendors, and the Operations Manager.
- Maintain accurate records of maintenance requests, inspections, repairs, and preventive maintenance activities.
- Report facility concerns, equipment failures, safety hazards, and repair recommendations promptly.
- Respond to facility-related requests in a timely, courteous, and customer-focused manner.
- Participate in required staff meetings, supervision sessions, and agency meetings.
Safety & Regulatory Compliance
- Conduct monthly inspections and functional testing of fire safety equipment, including fire extinguishers, alarms, emergency lighting, and related life-safety systems.
- Ensure compliance with New York State fire and building codes, OSHA standards, funding source requirements, and AFC policies and procedures.
- Report unsafe conditions immediately and assist in maintaining a safe environment for staff, residents, and visitors.
- Complete all required safety, compliance, and professional development training.
Site Coverage & Emergency Response
- Travel between assigned AFC locations to provide maintenance support as needed May include Brooklyn, Manhattan and Astoria, Queens.
- Flexibility to prioritize and reroute to different site locations as needed in response to emergencies.
- Ensure sites are kept to the highest standards. Assist with emergency preparedness and facility response during weather events or other emergencies.
- Maintain all assigned facilities to the highest standards of safety, functionality, appearance, and operational excellence
- Strong problem-solving, organizational, and time management skills.
- Ability to work independently and prioritize multiple maintenance requests.
- Excellent communication and customer service skills.
Qualifications
SCHEDULING AND LOCATION: Tuesday-Saturday 11 a.m.- 7 p.m. Manhattan
QUALIFICATIONS
- Must have a valid driver's license and clean driving record.
- Trade school certification or vocational training in a maintenance-related field or 1- 2 years of experience in building maintenance or a related field.
- Basic knowledge of plumbing, electrical, and HVAC systems.
- Ability to perform minor repairs and maintenance tasks.
- Ability to lift up to 50 pounds and perform physical tasks including bending, climbing ladders, standing, and working in varying weather conditions.
PREFERRED QUALIFICATIONS
- High school diploma or equivalent.
- Experience working in nonprofit, residential, shelter, healthcare, or social services environments.
- Experience with building maintenance in multiple locations.
- OSHA 10/30, HVAC, electrical, plumbing, or other maintenance-related certifications.
- Strong commitment to the LGBTQ+ community and social justice
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Lift up to 50 pounds and perform physical tasks including bending, climbing ladders, standing, and working in varying weather conditions.
- Ability to work in a fast paced 24/7 environment
- Coverage sites may change do emergency
- Travel between different sites across New York City. A monthly MetroCard will be issued by the agency for public transportation.
CORE & ROLE-SPECIFIC COMPETENCIES
AFC Core Competencies
- Mission alignment and commitment to affirming, youth-centered practice
- Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations
- Trauma-informed, strengths-based approach to service delivery and collaboration
- Clear communication, professionalism, and accountability
- Adaptability, sound judgment, and ability to respond calmly in fast-paced environments
Role-Related Competencies
- Technical Knowledge & Troubleshooting
- Safety & Regulatory Compliance
- Preventive Maintenance
- Customer Service & Communication
- Problem Solving
- Time Management & Organization
- Accountability & Reliability
- Teamwork & Collaboration
- Adaptability & Flexibility
- Attention to Detail