Manager, Training & Development - Financial Aid

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Management_Executive 604

Pay Range: $70,000.00 - $115,600.00

Job Description

The Training & Development Manager will help drive institutional values and philosophy through training and leadership development that is strategically linked to the University’s mission and beliefs. The position works with the Financial Aid Leadership team to identify and address employee and leadership development needs. The position is responsible for ensuring effective training programs are in place to enable the achievement of desired business results. Training programs focus on a variety of topics including company culture, values, competencies, and management or leadership principles. The position conducts needs assessments and designs and develops training programs while facilitating the delivery of both custom and formalized training programs. The Training & Development Manager also oversees other training professionals to ensure day-to-day operations remain efficient and effective.

Responsibilities

Primary Responsibilities

Provides training, coaching, and performance feedback to direct reports.

Works with senior management for personnel development within the Financial Aid organization.

Collaborates with other University leaders, departments, and teams on training and development best practices.

Works with Training Team to review all curriculum components regularly with subject matter experts.

Promotes training programs and supports employee and leader continuing development.

Uses effective training methods to ensure employees have a suitable understanding of competencies and can demonstrate the proper knowledge, skills, and abilities.

Administers and delivers core training initiatives which may include: the University’s Core Competency Curriculum, Management/Leadership Skills, Myers Briggs, Prosci, Upenn, and other formal or informal program training.

Tracks and records participation and progress in areas such as Bridge, LinkedIn Learning, NASFAA credentials, new hire sequences, and leadership and financial aid conferences.

Helps employees identify specific behaviors that will contribute to service excellence.

Develops specific training programs to improve service performance.

Coaches managers, supervisors, and other leaders to enhance their own performance and to improve the performance of employees.

Designs, develops, and delivers management enhancement and improvement programs to build effective management skills.

Drives brand values and philosophy in all training and development activities.

Assists in all phases of the content development cycle, including needs analysis, planning, designing, developing, implementing, editing, and evaluating.

Manages multiple program development projects simultaneously by prioritizing project deadlines.

Tracks program development life cycles to ensure any problems are addressed, escalated (when needed), and quickly resolved.

Develops participant and instructor materials (course manuals, workbooks, handouts, job aids, etc.).

Develops all types of training including self-paced eLearning, instructor-led, synchronous, asynchronous, and in-person training.

Aligns current training and development programs to effectively impact key business indicators.

Ensures all training and development activities are strategically linked to the organization’s mission and vision.

Tracks key business indicators to determine the effectiveness of current training programs.

Measures transfer of learning from training courses back to the business.

Performs other related duties as assigned.

Attend conferences and professional development training as needed

Some evening or weekend hours may be required as business needs dictate

Qualifications

Knowledge, Skills, and Abilities

Excellent facilitation and presentation skills

Strong writing and editing background

Outstanding communication and relationship management abilities

Quality content and curriculum development experience

Instructional design experience and/or portfolio

Must be able to travel as needed to in-person events and conferences.

Education

Bachelor’s degree in a related field (Finance, Business, Education)

Experience

5+ years of leadership and development training

1+ years of progressive leadership/management.

Instructional design experience and/or portfolio

Experience in lieu of education
An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements.

Preferred Qualifications

2+ Years Financial Aid experience

1+ Experience with Salesforce and Banner systems preferred

May have broad knowledge of project management.

Travel

Some travel required for conferences or training

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.