About this role
Starts at $15.44 per hour plus tips | Requires flexibility to work various shifts
Turn your passion for guest service into a rewarding career as a Players Club Host. In this role, youll be the face of the Players Club—welcoming guests, promoting membership, and providing helpful information about casino amenities and promotions. With a focus on building lasting guest relationships, you'll play a key part in creating a fun and memorable experience.
Below are some of the responsibilities as a Potawatomi Casino Hotel Players Club Host:
- Promote the Players Club by attracting new members and providing excellent guest service.
- Greet guests warmly and respond to their needs in a friendly and helpful manner.
- Explain club benefits, issue cards, and show guests how to use them.
- Provide accurate information about the casino, promotions, and amenities.
- Create and update guest accounts while keeping their information secure.
- Spend time on the casino floor signing up new members and promoting the club.
- Help with marketing efforts and assist during special events and giveaways.
- Provide limited complimentary items or services to guests.
- Sell and issue Bingo gift certificates.
- Follow all company policies, procedures, and regulations.
- Perform all other duties as assigned.
What you will love about us:
- Flexible work schedule
- Paid time off
- Medical, dental, vision, and life insurance
- 401(k) retirement plan with company match
- Free onsite health clinic
- Shift premiums
- Team Member referral bonus program
- Affordable breakfast, lunch and dinner meal options in our employee dining room
- Free uniforms with in-house laundry service
- Discounted bus pass
- Free off-street parking
- Free or discounted tickets to area attractions, festivals, and events
- Paid training and advancement opportunities
- Team member appreciation events
- And more!
What you need:
- A high school diploma or equivalent
- Previous high volume customer service experience
- Office skills
Even better if you have the following:
- Data entry experience