People Services Associate

About Sojourn House

Sojourn House provides Emergency Shelter and Transitional Housing services to newly arrived refugees coming from all parts of the world.

We provide a safe place and an inclusive environment to people who have had the refugee experience. We are dedicated to providing the best possible settlement services and programs that help residents transition and integrate into the community. With decades of experience and being one of the first refugee housing facilities in Toronto, we take pride in being a leading organization in refugee care.

Why this Role matters

Sojourn House is looking for a People Services Associate to join our team on an 18-month full-time contract to provide parental leave coverage.

Reporting to the Manager, People Services and Culture, you will support the delivery of HR services to managers, employees and volunteers across Sojourn House. Working within an anti-oppression framework, you will help ensure our People Services practices are responsive, consistent and aligned with relevant employment legislation and organizational policies.

This is a hands-on HR generalist role with exposure to a broad range of People Services functions, including recruitment and onboarding, HRIS administration, employee engagement, leaves and attendance, performance management, HR reporting and special projects.

You will be a key point of contact for employees and managers, providing day-to-day HR support while helping to maintain accurate employee records, coordinate HR processes and contribute to a positive employee experience across the organization.

What You’ll Do

- Coordinate full-cycle recruitment and onboarding activities.

- Support the administration and maintenance of the organization’s HRIS, BambooHR, and employee records.

- Support employee engagement initiatives, including engagement surveys, recognition programs and team-building activities.

- Support the administration of employee leaves, including pregnancy and parental leaves, and WSIB claims.

- Support managers with the annual performance review process.

- Prepare regular and ad hoc HR reports, review HR metrics, and contribute to analysis and insights on attendance, retention and exit interview trends.

- Support the development and implementation of HR projects, processes and standard operating procedures.

- Support the delivery of the Volunteer Management Program.

- Support the Manager, People Services and Culture in delivering departmental objectives aligned with the organizational strategic plan.

What You’ll Need

- Post-secondary education in Human Resources or a related field, or a combination of relevant education and work experience.

- Minimum 3 years of progressive HR experience in a generalist role; non-profit experience is preferred.

- Minimum 1 year of experience with full-cycle and high-volume recruitment.

- Strong working knowledge of Ontario employment legislation and HR best practices.

- Working knowledge of HRIS platforms; experience with BambooHR is an asset.

- Experience working in a unionized environment; labour relations experience at the Step 1 grievance level is an asset.

- Strong communication, interpersonal, organizational and problem-solving skills, with excellent attention to detail.

- Ability to manage competing priorities, exercise sound judgment and handle confidential information with discretion.

- HRPA membership with a CHRP designation, or working towards it, is an asset.

- Understanding of refugee issues and a commitment to anti-racism, access and equity.

What we offer

- Extended health and dental benefits following successful completion of probation.

- Group RRSP program following successful completion of probation.

- Up to 18 paid sick days per year, prorated based on the employee’s start date.

- 3 weeks of vacation and 2 paid float days.

- Affordable staff meals available from our on-site cafeteria for $4.

- A supportive and inclusive workplace committed to anti-racism, access and equity.

- An opportunity to contribute to meaningful work supporting refugees and newcomers

What to expect

- This is a full-time, 18-month contract providing parental leave coverage.

- The standard work week is 40 hours, with occasional evening or weekend work as required.

- The role is primarily office-based, with occasional travel between Sojourn House locations.

- You will work in a dynamic shelter environment supporting employees and managers across different programs and locations.