About this role
Responsibilities
- Research, design, and implement company-wide IT projects. Some of these projects include MDM deployment across various OS’s, SSO integration, IAM Management, provisioning of enterprise resources, and software patching.
- Installing, configuring, and maintaining operating systems, application software, and system management tools.
- Manage internal hardware infrastructure, and IaaS infrastructure. Deploy best practices across the various environments, and ensure the highest levels of systems and infrastructure availability based on firmware/security updates and patching.
- Optimize IAM, DNS, DHCP and other critical services that run across all system environments.
- Use scripting and/or MDM platforms to manage user system and application updates.
- Keep any physical and virtual systems up-to-date with the latest security updates and vulnerability updates.
- Assist with Level I, II, III ticket queue, user administration, security, hardware management and any other day-to-day IT-related items.
- Partner with cross-functional teams across the organization, specific to DevOps, and Control Systems to assist with infrastructure needs.
- Monitor and test system / application performance for potential bottlenecks, identify solutions.
Experience & Education
- BS or MS in Computer Science or related STEM field.
- 5+ years of experience in an IT role
Qualifications
- Experience with Proxmox hypervisors and bare-metal system configuration / integration (iDRAC), and backup management.
- Knowledge and experience with all 3 major operating systems, Ubuntu, MacOS, and Windows.
- Experience with PaaS and IaaS environments like GSuite, Office365, AWS, OKTA, SSO (SCIM Provisioning)
- Familiarity with monitoring and observability tools (DataDog), with SIEM Integrations.
- Experience with advanced OKTA IAM features such as automated workflows, app integration with a HRIS platform, and SSO setup and configuration using JIT/SCIM
- Experience with enterprise-grade MDM platforms both Windows and MAC systems; Preferred Microsoft InTune and Kandji for MACs.
- Ability to run multiple technical projects at once using a SaaS PM software.
- A passion for technology and customer service.