About this role
In Service & Academy, you make sure our customers and service partners can keep their NEURA robots running. As Spare Parts Manager, you own spare parts end to end: what we offer, how an order becomes a delivery, what it costs, and how the business grows.
How you work
You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with Service Engineering, Development, Supply Chain, Finance and Sales.
Your mission & challenges
Your responsibilities, in order of priority:
1. Define spare parts
- Define the spare parts portfolio for each NEURA product, together with Development and Service Engineering
- Classify parts (e.g. wear parts, critical parts, recommended stock) and decide on which level they are replaced
- Own spare parts master data and part numbering in our ERP system, and keep them current with every product change
2. Set up spare parts processes
- Set up the process from quotation and order to delivery, returns and warranty handling
- Build the demand forecast from installed base, failure data and lead times, and use it to define stock strategy: what is stocked where and when to replenish
- Track KPIs such as availability and delivery lead time, and train the service team and partners
3. Define spare parts pricing
- Define pricing model and price lists for spare parts, kits and exchange parts
- Review prices and margins regularly, aligned with the Service Partner Program
4. Grow the spare parts business
- Analyze installed base and sales data to forecast spare parts revenue
- Develop offers such as spare parts kits and an online ordering channel, together with service partners and Sales
- Set revenue and margin targets, report on progress and feed recurring failures back to Development
What we are looking for
Must-have:
- Degree or comparable qualification in industrial engineering, supply chain, mechatronics, business or a related field
- Several years of experience in spare parts management or aftersales, ideally in robotics, machinery or automotive
- Experience in setting up spare parts processes, demand forecasting and pricing
- Hands-on experience with ERP systems (master data, inventory, purchasing)
- Structured, independent and comfortable building things from scratch
- Good language skills in German and English
Nice to have:
- Experience with Microsoft Dynamics 365 Business Central
- Technical understanding of robotics or mechatronic systems
- Experience with service partner or distributor networks