Licensing & Automation Engineer-Client Productivity Applications:

The Client Productivity Applications team is responsible for the configuration, deployment and support of a core suite of applications and tools, including Microsoft/Office 365, Microsoft Copilot and Adobe Creative Cloud, which are used across the enterprise at a global scale.

The Client Productivity Applications: Licensing & Automation Engineer is responsible for designing, managing, and maintaining tenant & license management for our increasingly complex Microsoft 365 environment. Creativity and analytical thinking will be used to shape innovative solutions on how the Company presents and delivers core capabilities to our customers. Successful deployment and use of the solutions, with a focus on experience, sustainability, security, and compliance are key. The engineer also provides technical support and guidance as 3rd level support and troubleshoots any issues that may arise.

This team is comprised of seasoned engineers committed to delivering high-quality technology experiences and helping the business succeed, building the client experience to cover Ford Motor Company’s entire global footprint.

Basic Qualifications:
• 5+ years of progressive IT experience.
• Proficient in using PowerShell, Microsoft Graph, GitHub, Power Platform and other scripting and automation tools to manage and optimize Microsoft 365.
• Strong knowledge and skills in Microsoft 365 services and features.
• Experience in an infrastructure operational support role.
• Ability to work effectively in partnership with a global technical team.
• Ability to effectively prioritize competing demands and associated workload.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues quickly and effectively.
Preferred Qualifications:
• A bachelor's degree in computer science, information technology, or a related field, or equivalent work experience
• Certification in Microsoft 365 or related technologies
• Experience with Microsoft System Center Configuration Manager for Enterprise Software Delivery or Microsoft Intune