About this role
Administrative Coordinator / Customer Service Coordinator
Heritage Builders
Position Summary
We are seeking a highly organized and customer-focused Job Coordinator to support daily operations by managing job closeouts, invoicing, customer follow-up, and project coordination. The ideal candidate is detail-oriented, proactive, and able to effectively communicate with customers, vendors, and internal teams to ensure a seamless experience from project completion through final billing.
Key Responsibilities
- Close completed jobs accurately and efficiently.
- Prepare and process customer invoices in a timely manner.
- Follow up with customers regarding completed work, satisfaction, and outstanding items.
- Coordinate schedules, documentation, and communication between customers and internal teams.
- Maintain accurate project records and update company databases.
- Track job status and ensure all required paperwork is completed before final closeout.
- Assist with collections by following up on outstanding invoices when needed.
- Address customer questions and concerns professionally and promptly.
- Communicate project updates to customers and stakeholders.
- Support office operations and administrative tasks as assigned.
Qualifications
- Previous experience in customer service, project coordination, administrative support, or related role
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
- Experience with invoicing, billing, and CRM systems preferred.
- High attention to detail and problem-solving abilities.
- Must have High Speed Internet
- EST and or CST time zone required
Preferred Experience
- Construction, roofing, restoration, or home services industry experience is a plus.
- Experience handling customer follow-up and job closeout processes.
- Prior experience Working remotely preferred
Benefits
- Competitive pay - $25.00-$28.00 Hourly
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities/Supportive team environment