Supervisor EMS Communication Center

Location Address:
167 Grand Ave
St Paul, MN 55102

Date Posted:
October 08, 2026
Department:
84000601 Communications
Shift:
Day/Evening/Night (United States of America)
Shift Length:
12 hour shift
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Every 4th
Job Summary:
As an EMS Supervisor in our Dispatch Center, you’ll lead a dedicated team to deliver fast, accurate emergency response. Use your expertise to improve operations, mentor staff, and make a real difference in public safety—every shift, every call.
Key Position Details:

- 1.0 FTE (80 hours per two-week pay period)
- 12-hour day/evening/night shifts
- Every 4th weekend rotation

Job Description:
Provides daily operations support of emergency communication center operations. Coordinates and monitors services, performance and productivity levels. Participates in incident command structure during major events. Communicates, supports, manages and educates employees.

Principle Responsibilities
- Leadership of employees. Creates and manages staff work schedules.
- Provides feedback and ongoing development of employees.
- Analyzes performance metrics to identify trends and resolve issues.
- Manages employee training accountability and certification requirements.

- Department operations. Defines individual and team goals.
- Monitors staff and department performance and productivity levels and proposes ways to improve effectiveness and efficiency of processes and procedures.
- Analyzes and identifies problem areas and adjusts processes and staffing priorities.
- Participates in incident command structure during major events.
- Investigates, documents, reports and resolves concerns, complaints and incidents.

- Community public safety. May work with community public safety partners and corporate internal and external stakeholders.

- Other duties as assigned.

Required Qualifications
- Associate's or Vocational degree within 36 months of hire
- 2 to 5 years in public safety communications center
- 0 to 2 years in a leadership position

Preferred Qualifications
- Bachelor's degree Emergency Medical Services

Licenses/Certifications
- FEMA100-Intro to Incident Command System - FEMA Management institute required within 90 days and
- FEMA200-ICS Single Res-Initial Action - FEMA Management institute required within 90 days and
- FEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required within 90 days
- Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment in accordance with policy
- Emergency Medical Dispatch (EMD) Certification required within 180 days

Physical Demands
- Light Work:
- Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range

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Pay Range: $38.52 to $52.80 per hour
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The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

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Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
- Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.