Collections Specialist

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About The Role
The Collections Specialist is focused on owning collections for an assigned segment of customer accounts. You’ll work ahead of due dates, build strong customer relationships, and keep cash flowing. You’ll partner closely with AR & Cash Operations and the Credit and Collection Manager, and you’ll help improve the tools and processes the team relies on.

This role requires onsite travel to our headquarters in Atlanta, GA.

What You'll Do

- Manage day-to-day collections for an assigned segment of accounts, working proactively ahead of due dates rather than only chasing past-due balances.
- Run outreach and follow-up cadences by phone and email, and log every touch so the team has an accurate view of coverage.
- Track promises-to-pay, follow up on commitments, and escalate accounts that drift into high-risk territory.
- Partner with AR & Cash Operations on disputes, short-pays, and reconciliation questions that surface during collections.
- Work inside NetSuite and our collections automation tools to manage queues, aging, and account ownership — and flag where the tools should do more of the work.
- Escalate accounts needing credit-limit review or third-party collections to the Credit and Collection Manager with clear documentation.
- Contribute to the metrics that matter: DSO, contact coverage, and time-to-resolution on disputes.

Basic Requirements

- 2+ years of B2B collections, AR, or credit experience — logistics, distribution, or a high-volume account environment is a plus.
- Comfort owning a large book of accounts and prioritizing outreach without being told which fire to put out first.
- Clear, confident, professional communication — you can hold a firm line with a customer without damaging the relationship.
- Working knowledge of NetSuite or a comparable ERP, plus general comfort learning new tools quickly.
- A process mindset: you document what you do, and you notice when a workaround should become a real fix.
- Ability to travel to our headquarters in Atlanta, GA when required.

Bonus Points

- Experience with dispute or deduction management in a wholesale, distribution, or logistics business.
- Exposure to credit-risk tools (e.g., D&B) or AI-assisted collections platforms.