About this role

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Team

The Futures Engineering team sits at the intersection of R&D, applied engineering, and thought leadership within ServiceNow Futures. We build "art of the possible" proofs of concept, run customer- and partner-facing workshops and POCs, and produce technical and strategic collateral that shapes how the market sees ServiceNow as an innovation-driven, futures-forward company. The team operates in an Agile/Scrum model and is made up of Product Managers and Software Engineers.

Purpose of the Role

Interface with internal and external stakeholders and customers to develop proofs of concept, applications, and thought leadership collateral. Understand the evolving business and technology landscape — and where ServiceNow fits within it — to conduct research and development on new applications of the ServiceNow platform and on how emerging technologies will shape the ServiceNow ecosystem going forward.

Key Responsibilities

- Customer & Partner Engagement: Build relationships with internal and external stakeholders to understand business and technical challenges, gather requirements, and manage end-to-end projects: engagement management, architecture, design, testing, blueprints/collateral and delivery/handoff. Work in partnership with and Innovation Officers/Futurists, Software Engineers and account teams
- R&D and Applied Research: Lead research initiatives into novel technologies and business trends, evaluating their implications for the ServiceNow platform and ecosystem; translate findings into actionable product and strategic insight
- Thought Leadership & Publishing: Author and publish thought leadership papers, white papers, and technical collateral, grounded in original research, that spark customer/partner and industry imagination and position ServiceNow as an innovation leader. Represent the team's research externally through articles, presentations, conferences and industry commentary
- Proofs of Concept: Architect and lead customer-facing and internal proofs of concept demonstrating "art of the possible" applications of the ServiceNow platform, in partnership with Software Engineers and Innovation Officers/Futurists
- Workshops & Futures Engagements: Plan and lead workshops with customers and partners to translate research and PoC work into interactive engagements that build conviction and drive roadmap influence for ServiceNow Futures and the AI Institute
- Market & Competitive Research: Participate in market research and competitive analysis in partnership Futurists/IOs, STEP and other orgs
- Framework and Programs: Develop operational programs and frameworks to run programs within ServiceNow Futures based on iterative pilots of new ways of working for Futures and AI Institute work. Contribute to portfolio management, solution design, and requirements definition

What Success Looks Like

Successful members of this team have a genuine passion for researching and experimenting with new technologies, building PoCs on the ServiceNow platform, and telling compelling stories about how ServiceNow enable business transformation and take advantage of novel industry technologies. They operate effectively in distributed teams spanning company functions, customers, and partners, and they document their work carefully so hand-offs to other teams are seamless.

Who You'll Influence

- APEX and DT Product Managers and Developers; internal stakeholders across Corporate Strategy, Marketing, Sales, others in conjunction with others in ServiceNow Futures
- Customer and partner architects, developers, and business process owners
- Industry peers in comparable innovation/futures functions
- Account teams and other field functions

Qualifications

Our ideal candidate

- 7+ years experience in customer-facing roles (within or outside the tech industry)
- Excellent oral and written communication skills, with demonstrated experience creating and delivering thought leadership content — webinars, white papers, published articles, conference presentations, and customer workshops
- Experience with Agile/Scrum methodology and working in a distributed team
- ServiceNow platform experience preferred
- Deep business and industry acumen, with the ability to translate market and technology trends into fact-based recommendations
- Track record of original research, writing, or academic/industry publishing is a strong plus
- Autonomy to select tools, platforms, and approaches for design and development within DT/ServiceNow technology guidelines
- Experience mentoring peers

For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.