About this role
#LI-Hybrid
Overview
The Human Resources Specialist provides day-to-day administrative and operational support for Human Resources, ensuring a seamless experience from pre-employment through onboarding. This role is responsible for coordinating onboarding activities for both corporate employees and insurance sales agents, maintaining HR records, supporting HR processes, and serving as a key resource for employees and leaders. The ideal candidate is highly organized, customer-service oriented, and able to manage multiple priorities in a fast-paced environment.
Core Responsibilities
Onboarding & New Hire Experience
- Coordinate the end-to-end onboarding process for corporate employees and insurance sales agents.
- Prepare and distribute onboarding materials and new hire communications.
- Coordinate, facilitate, and host weekly new hire onboarding sessions for corporate employees, ensuring a seamless onboarding experience, completion of required onboarding activities, and a successful transition into the organization.
- Facilitate pre-employment requirements, including I-9 verification, employment eligibility, and other required documentation.
- Ensure all onboarding documentation is completed accurately and within required timelines.
- Partner with hiring managers and cross-functional departments to ensure smooth onboarding experience.
- Track onboarding milestones and resolve issues promptly.
Insurance Sales Agent Administration
- Coordinate administrative onboarding activities specific to insurance sales agents.
- Monitor completion of all pre-contract requirements.
- Maintain agent records and ensure required documentation is complete and up to date.
- Serve as a liaison between HR, Sales Leadership, Licensing, Compliance, and other internal stakeholders to facilitate the onboarding process.
- Support agent transfers, status changes, and offboarding activities.
HR Administration
- Maintain employee personnel files and HRIS records, ensuring data accuracy and confidentiality.
- Monitor Human Resources inbox and disperse to the appropriate HR teams when necessary.
- Process employee transactions including hires, transfers, promotions, organizational changes, and terminations.
- Prepare HR correspondence, employment verification letters, and other employee documentation.
- Maintain HR forms, templates, and standard operating procedures.
- Assist with reporting, audits, and record retention activities.
- Support employee recognition, service awards, and other HR programs.
Employee Support
- Serve as the first point of contact for routine HR questions regarding policies, onboarding, and HR processes.
- Provide exceptional customer service while maintaining confidentiality.
- Support managers with administrative HR needs and documentation.
Process Improvement
- Identify opportunities to improve HR administrative processes and enhance employee experience.
- Track
- Assist with the development and documentation of HR procedures and workflows.
- Participate in HR projects and continuous improvement initiatives.
Skills Qualifications
Required :
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Strong customer service orientation.
- Ability to handle confidential information with professionalism and discretion.
- Working knowledge of employment laws and HR best practices.
- Proficiency in Microsoft Office, including Excel, Word, Outlook, and HR information systems.
Preferred :
- Professional HR certification (SHRM-CP) preferred.
- Experience with onboarding processes.
- Experience with SAP SuccessFactors HRIS, applicant tracking systems, and electronic document management.
Education
Required:
- Bachelor’s degree in human resources, Business Administration or a related field.
- 3–6 years of progressive Human Resources experience.
- Experience coordinating onboarding or HR administration required.
- Experience working with HRIS systems and Microsoft Office Suite .
Physical Demands
Must be able to remain in a stationary position for a majority of the workday.