About this role
Overview
About Us: For over 100 years, Reimer Home Services has been the go-to name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider—we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter.
Ready to TRADE up to a better opportunity? We’re hiring a Customer Service Representative who’s passionate about helping people and thrives in a fast-paced, collaborative environment.
Why You’ll Love Working Here:
- Competitive pay based on experience
- Medical, Prescription, Dental & Vision coverage
- Disability & Term Life Insurance
- Matching 401(k) benefits
- Paid Holidays & Paid Time Off (PTO)
- Ongoing training, development, and career growth opportunities
What You’ll Be Doing:
- Handle inbound and outbound customer calls with professionalism and care
- Gather customer information, assess needs, and offer tailored solutions
- Promote our services with confidence and enthusiasm
- Support field technicians with scheduling and coordination
- Perform administrative tasks to keep operations running smoothly
What We’re Looking For:
- High school diploma or GED
- Previous customer service experience preferred
- Strong communication skills—both verbal and written
- Ability to identify customer needs and provide solutions
- Reliable attendance and a team-first attitude
Schedule / Compensation
- Monday - Friday with rotating weekends
- In-Person at our Cheektowaga branch
- $19-$23 per hour based on experience
Join a company where your work makes a difference and your future is bright. Apply today to start your long-term career with Reimer Home Services!
Reimer Home Services is an Equal Employment Opportunity Employer. Reimer Home Services may conduct a pre-employment background check and drug screening in accordance with applicable laws.