About this role
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Team Management & People Development
- Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
- Drives performance and compensation management ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement.
- Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication.
- Supervises on a day-to-day basis the Care Service team.
Boutique Performance & Sales Achievement
- Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets.
- Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary.
- Optimizes boutique performance and profitability.
- Monitors boutique KPIs.
Boutique Operations & Administration
- Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines.
- Supervises the boutique back office and administration.
- Oversees the boutique maintenance.
Client Relationship & Portfolio Development
- Is the warrant of a unique and highly professional client service within the boutique.
- Leads the implementation and monitoring of the ROI for client relationship programs and actions.
- Acts as an Ambassador of the Maison and builds direct contact with VIPs.
REQUIRED COMPETENCIES
- Management and leadership skills
- Business acumen
- Strategic thinking
- Client intelligence
- Excellent representation skills