IT Operations Technician II

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The IT Operations Technician II serves as the primary onsite Executive Support presence and delivering the white-glove technology experience that enables leadership to operate with confidence. The role is accountable for creating a seamless, world-class executive technology experience from the day-to-day interactions that keep leaders productive to the high-visibility moments where technology must simply work.

The position provides direct executive technology and conference room support, meeting readiness services and owning audio-visual operations and technology readiness for the Bellevue campus. In addition to supporting local executive operations, this role participates in enterprise-wide Executive Support and Audio-Visual initiatives, executive events, board meetings, earnings calls, leadership meetings, and strategic AV projects as needed.

This is primarily an Executive Support role, with significant responsibilities for Bellevue AV operations and executive collaboration technologies.

Location

This position is based out of the office located at 10401 NE 8TH ST, Bellevue WA

The Main Responsibilities

Executive Support Services
- Deliver proactive, high-touch support to executives, assistants, and senior leaders across laptops, mobile devices, collaboration, conferencing, and productivity tools.
- Build trusted relationships with executive assistants, anticipate technology needs, and resolve urgent or complex issues with discretion and exceptional service.
- Support executive onboarding, leadership transitions, device refreshes, and office technology readiness.
Bellevue AV Ownership
- Own Bellevue executive-office AV and conference room readiness, including Microsoft Teams Rooms and leadership collaboration spaces.
- Test and maintain displays, cameras, microphones, room controls, and collaboration tools; coordinate with Facilities, vendors, and internal teams to resolve issues.
- Maintain room-readiness standards, testing procedures, documentation, and best practices.
Executive Event & Meeting Support
- Support executive meetings, offsites, board meetings, earnings calls, town halls, and other high-visibility events.
- Lead pre-event planning, testing, rehearsals, and readiness reviews; provide onsite support, issue resolution, and stakeholder coordination.
- Assist with portable AV, room setups, event technology logistics, meeting production, post-event reviews, and continuous improvement.
Enterprise AV & Collaboration Projects
- Partner with Executive Support leadership and AV teams on strategic company-wide AV and collaboration initiatives.
- Support conference room modernization, Microsoft Teams Rooms deployments, executive collaboration enhancements, equipment standards, testing methods, documentation, best practices, special projects, and enterprise executive technology initiatives.
 
## What We Look For in a Candidate

Required Qualifications

- Seven or more years of experience supporting CEO and other executive-level customers, VIP users, or senior business leaders.
- Experience supporting Microsoft Windows, Microsoft Office 365, Microsoft Teams, mobile devices, and modern collaboration platforms.
- Experience supporting conference room technologies and audio-visual systems.
- Strong troubleshooting skills across hardware, software, networking, collaboration, and conferencing technologies.
- Exceptional customer service, communication, and relationship management skills.
- Ability to work independently while collaborating effectively across distributed teams.
- Willingness to travel occasionally in support of executive events, leadership meetings, and strategic initiatives.

Preferred Qualifications

- Experience administering and supporting Microsoft Teams Rooms.
- Experience supporting board meetings, earnings calls, executive events, or senior leadership activities.
- Familiarity with enterprise conference room technologies, room control systems, and collaboration platforms.
- Experience supporting hybrid meeting environments and large-scale event technology.
- Advanced troubleshooting skills across audio, video, presentation-sharing, and conferencing technologies.
- Knowledge of conference room design, AV integrations, and workplace collaboration technologies.

Success Measures

- Consistently delivers exceptional executive support and service excellence.
- Maintains high levels of conference room and AV readiness within executive facilities.
- Ensures successful delivery of executive meetings, leadership events, and high-visibility presentations.
- Maintains reliable and highly available executive collaboration technologies.
- Builds strong partnerships with executive assistants, facilities teams, AV partners, and executive stakeholders.
- Contributes to the continuous improvement of Executive Support and AV services across the enterprise

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$71,108 - $94,809 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure

#LI-Onsite

Requisition #: 343629

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.