Residential Field Service Technician - Meandu

Job Summary:

Roster : This is a 7 on 7 off roster

We are looking for a talented Diesel Technician to join our high performing team in Queensland.

This is a resident mine site technician role at Meandu mine site (Near Kingaroy QLD). In this role, you will act as technical specialist and regular customer support contact to diagnose and complete repairs to Cummins products at Meandu Mine Site.

You will make an impact in the following ways:

- You will be required to keep the Cummins powered fleet running to perform optimum efficiency and reduce down time costs.
- Communication between Cummins Toowoomba and site will be critical in reporting any faults or improvements within the Cummins powered fleet.
- Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
- Coaches on preventative maintenance activities and basic repairs completed by customer employees
- Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Completes training in line with skill and business requirements
- Maintains work area and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Critical Competencies:

Manages Complexity -  Navigates complex and sometimes conflicting information to make effective decisions and solve problems.

Health and Safety Fundamentals -  Promotes a proactive safety culture by identifying risks, driving safe behaviours, and supporting an injury-free workplace.

Diagnostics Application -  Diagnoses faults using structured troubleshooting processes, service tools, and technical information to achieve effective repairs.

Electronic Service Tool Application -  Utilises electronic service tools to diagnose issues, interpret results, and determine appropriate repair actions.

Engine Systems Interactions -  Applies knowledge of engine and related systems to accurately diagnose and resolve mechanical and electrical issues.

Product Repair and Maintenance -  Performs quality repairs and preventative maintenance in line with technical standards and customer expectations.

Service Documentation -  Accurately records service activities, technical findings, and repair outcomes in business systems.

Technical Escalation -  Escalates complex technical issues effectively while maintaining thorough documentation and timely resolution.

Values Differences -  Recognises and values diverse perspectives, backgrounds, and experiences to strengthen team performance and business outcomes.