Client Services Associate II, PCS

Client Services Associate II, PCS- Shanghai- Office based with Flex

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Client Services Associate II, Patient Centred Solutions (PCS) at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies.

What You Will Do:

You will contribute to patient-centred solutions activities, taking responsibility for your deliverables and working collaboratively.

Key responsibilities include:

- Collaborating with clients to understand their needs and provide exceptional service and support throughout the clinical trial process.
- Coordinating and managing various aspects of clinical trial projects, ensuring timelines and milestones are met.
- Serving as a liaison between internal teams and clients to ensure effective communication and project execution.
- Conducting data analysis and generating reports to support decision-making processes.
- Proactively identifying potential issues and implementing solutions to ensure smooth project operations.

Your Profile:

You will bring relevant patient-centred solutions experience, along with the following qualifications and skills.

Required qualifications and experience:

- Bachelor's degree in a relevant field such as Life Sciences, Healthcare, or Business Administration.
- Minimum of 2 years of experience in client services, project management, or clinical research coordination.
- Strong interpersonal and communication skills, with the ability to effectively interact with clients and internal teams.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and familiarity with clinical trial management systems preferred.
- Willingness to travel as required (approximately 10%)

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request  here .

Are you a current ICON Employee? Please click here to apply