Technical Operations Lead

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

Arlington County's Department of Libraries is seeking a Technical Operations Lead to oversee day-to-day operations of the Library’s technology environment. This senior role ensures reliable, secure, and customer-focused technology services across all Library locations; leads operational priorities, incident response, infrastructure and endpoint standards, technology upgrades, and service restoration; and serves as a liaison with the Department of Technology Services (DTS), vendors, Library leadership, and IT stakeholders. The position reports to the Information Technology Program Manager and provides functional leadership to staff, contractors, and project teams supporting Library technology services.

Minimum Requirements

- Bachelor's degree in Computer Science, Information Systems Management, Mathematics, or a related field; and
- Some experience supporting and operating complex technology environments, including responsibility for service delivery, complex troubleshooting, stakeholder coordination, and the implementation of technology changes or projects as well as experience serving as team lead on larger projects or experience in the management of smaller projects.

Substitution: Additional qualifying experience may substitute for the education requirement on a year for year basis.

Desirable: Preference will be given to applicants with experience in one or more of the following:

- Extensive experience with Microsoft Azure and Intune including building tenants and managing device fleets;
- Familiarity with the following: Azure Virtual Desktop (AVD);
- Windows 11, Windows Server 2025 and SQL Server 2019+;
- Integrated library systems (especially Koha) and library technology environments, including library specific software (Faronics Deep Freeze); and
- Apple products and Chromebooks

- Knowledge of SQL (especially writing reports and queries to extract data when requested), PowerShell scripting or similar, Win32 app management; and/or
- Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140).

Special Requirements

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Driver’s License: Possession of, or ability to obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence and the applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official state/district driving record. Any offer of employment will be contingent upon a favorable review of the applicant's driving record.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions. In accordance with § 19.2-392.15, applicants are not required to provide information regarding sealed arrests, charges, or convictions in response to any questions or inquiries during the hiring process.

Work Environment – Requires the ability to lift very heavy objects weighing up to 70 pounds.

Additional Information

Location and Work Hours: Central Library, 1015 N. Quincy Street. Full-time, 40 hours per week including some evening and weekend work. Actual work schedule is determined by the needs of the unit with occasional off-hour requirements. This position requires traveling to other locations (total of 11) to complete support work as needed. Telework may be available after the probationary period on a case-by-case basis.

The official title of this position is Business Systems Analyst II.

NOTE: This position is listed as “open continuous.” Interested applicants are advised to submit their applications as soon as possible. Applications will be reviewed, and qualified applicants referred on a continuous basis. Interviews will be conducted on a regular basis throughout the recruitment with candidates whose qualifications best fit our needs. If your application is received later in the recruitment process, it may not be reviewed or considered. The application process will close when the position has been filled or when enough qualified applications have been received.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here .

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment .

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